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@ -6156,6 +6156,223 @@ exports.raiseATicketSlave = async (req, reply) => {
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// }
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// };
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// exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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// try {
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// const { supportId, customerId } = req.params;
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// if (!supportId || !customerId) {
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// return reply.code(400).send({ error: "supportId and customerId are required" });
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// }
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// const supportRecord = await Support.findOne({ supportId }).lean();
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// if (!supportRecord) {
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// return reply.code(404).send({ message: "No support record found for this supportId and customerId" });
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// }
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// const allIssues = supportRecord.issues || [];
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// const hardwareSet = new Set();
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// for (const issue of allIssues) {
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// if (issue.hardwareId) hardwareSet.add(issue.hardwareId);
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// if (issue.masterHardwareId) hardwareSet.add(issue.masterHardwareId);
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// }
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// const hardwareIds = [...hardwareSet];
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// const sensors = await Insensors.find({
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// customerId,
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// $or: [
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// { hardwareId: { $in: hardwareIds } },
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// { tankhardwareId: { $in: hardwareIds } }
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// ]
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// }).lean();
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// const sensorMap = {};
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// for (const sensor of sensors) {
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// if (sensor.hardwareId) sensorMap[sensor.hardwareId] = sensor;
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// if (sensor.tankhardwareId) sensorMap[sensor.tankhardwareId] = sensor;
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// }
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// const orders = await Order.find({ customerId }).lean();
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// const orderMap = {};
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// for (const order of orders) {
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// (order.master_connections || []).forEach(conn => {
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// if (conn.hardwareId) {
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// orderMap[conn.hardwareId] = {
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// masterName: conn.master_name || null,
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// location: conn.location || null
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// };
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// }
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// });
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// }
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// const slaveOrderMap = {};
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// for (const order of orders) {
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// (order.tank_connections || []).forEach(conn => {
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// if (conn.hardwareId) {
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// slaveOrderMap[conn.hardwareId] = {
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// location: conn.location || null,
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// typeOfWater: conn.typeOfWater || null
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// };
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// }
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// });
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// }
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// const masterMap = {};
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// const now = moment.tz("Asia/Kolkata");
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// for (const issue of allIssues) {
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// const masterId = issue.masterHardwareId || issue.hardwareId;
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// const masterSensor = sensorMap[masterId];
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// if (!masterSensor || masterSensor.type !== "master") continue;
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// const stillUnresolved = allIssues.some(i =>
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// (i.hardwareId === masterSensor.hardwareId || i.masterHardwareId === masterSensor.hardwareId) &&
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// !i.resolved && !i.movedToCategory
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// );
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// if (!stillUnresolved) continue;
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// const latestMasterData = await IotData.findOne({ hardwareId: masterSensor.hardwareId }).sort({ date: -1 }).lean();
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// let gsmConnected = false;
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// if (latestMasterData?.date) {
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// const gsmTime = moment.tz(latestMasterData.date, "Asia/Kolkata");
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// gsmConnected = now.diff(gsmTime, "minutes") <= 1;
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// }
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// // Get latest lastTicketRaisedAt for this master
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// const relatedIssues = allIssues.filter(
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// i =>
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// i.hardwareId === masterSensor.hardwareId ||
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// i.masterHardwareId === masterSensor.hardwareId
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// );
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// const lastTicketRaisedAt = relatedIssues.reduce((latest, issue) => {
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// if (!issue.lastTicketRaisedAt) return latest;
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// const current = new Date(issue.lastTicketRaisedAt);
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// return !latest || current > new Date(latest) ? issue.lastTicketRaisedAt : latest;
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// }, null);
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// if (!masterMap[masterSensor.hardwareId]) {
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// const enriched = orderMap[masterSensor.hardwareId] || {};
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// masterMap[masterSensor.hardwareId] = {
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// hardwareId: masterSensor.hardwareId,
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// masterName: enriched.masterName || masterSensor.masterName || "",
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// location: enriched.location || masterSensor.location || "",
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// type: "master",
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// connected_status: gsmConnected ? "connected" : "disconnected",
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// gsm_last_check_time: masterSensor.gsm_last_check_time,
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// gsm_last_disconnect_time: masterSensor.gsm_last_disconnect_time,
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// connected_gsm_date: masterSensor.connected_gsm_date,
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// connected_gsm_time: masterSensor.connected_gsm_time,
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// connected_lora_date: masterSensor.connected_lora_date,
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// connected_lora_time: masterSensor.connected_lora_time,
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// support_gsm_last_check_time: masterSensor.support_gsm_last_check_time,
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// support_lora_last_check_time: masterSensor.support_lora_last_check_time,
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// team_member_support_gsm_last_check_time: masterSensor.team_member_support_gsm_last_check_time,
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// team_member_support_lora_last_check_time: masterSensor.team_member_support_lora_last_check_time,
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// outDoor_status: masterSensor.outDoor_status || "inprogress",
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// connected_slave_count: 0,
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// connected_slaves: [],
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// lastTicketRaisedAt: lastTicketRaisedAt
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// };
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// }
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// const master = masterMap[masterSensor.hardwareId];
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// const connectedSlaves = await Insensors.find({
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// connected_to: masterSensor.hardwareId,
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// type: "slave",
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// customerId
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// }).lean();
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// const slaveSet = new Set(master.connected_slaves.map(s => s.hardwareId));
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// for (const slave of connectedSlaves) {
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// const slaveHardwareId = slave.tankhardwareId || slave.hardwareId;
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// if (slaveSet.has(slaveHardwareId)) continue;
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// slaveSet.add(slaveHardwareId);
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// const tankInfo = await Tank.findOne({
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// $or: [
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// { hardwareId: slaveHardwareId },
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// { tankhardwareId: slaveHardwareId }
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// ]
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// }).lean();
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// const slaveOrderInfo = slaveOrderMap[slaveHardwareId] || {};
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// const matchedTank = latestMasterData?.tanks?.find(t => t.tankhardwareId === slaveHardwareId);
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// let loraConnected = false;
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// if (matchedTank?.date && matchedTank.tankHeight !== "0") {
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// const loraTime = moment.tz(matchedTank.date, "Asia/Kolkata");
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// loraConnected = now.diff(loraTime, "minutes") <= 1;
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// }
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// // Get latest lastTicketRaisedAt for this slave
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// const slaveRelatedIssues = allIssues.filter(
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// i => i.hardwareId === slaveHardwareId
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// );
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// const slaveLastTicketRaisedAt = slaveRelatedIssues.reduce((latest, issue) => {
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// if (!issue.lastTicketRaisedAt) return latest;
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// const current = new Date(issue.lastTicketRaisedAt);
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// return !latest || current > new Date(latest) ? issue.lastTicketRaisedAt : latest;
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// }, null);
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// const slaveEnriched = {
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// hardwareId: slaveHardwareId,
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// tankName: slave.tankName || tankInfo?.tankName || "",
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// location: slave.location || tankInfo?.tankLocation || slaveOrderInfo.location || "",
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// connected_status: loraConnected ? "connected" : "disconnected",
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// connected_lora_time: slave.connected_lora_time,
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// connected_lora_date: slave.connected_lora_date,
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// lora_last_check_time: slave.lora_last_check_time,
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// lora_last_disconnect_time: slave.lora_last_disconnect_time,
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// connected_to: slave.connected_to,
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// masterName: master.masterName,
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// type: "slave",
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// typeOfWater: slave.typeOfWater || tankInfo?.typeOfWater || slaveOrderInfo.typeOfWater || "",
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// tankHeight: slave.tankHeight,
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// support_lora_last_check_time: slave.support_lora_last_check_time,
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// team_member_support_lora_last_check_time: slave.team_member_support_lora_last_check_time,
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// lastTicketRaisedAt: slaveLastTicketRaisedAt,
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// outDoor_status: slave.outDoor_status || "inprogress",
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// };
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// master.connected_slaves.push(slaveEnriched);
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// master.connected_slave_count++;
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// }
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// }
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// // Filter comments by customerId
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// const comments = (supportRecord.comments || [])
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// .filter(c => c.customerId === customerId)
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// .map(c => ({
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// text: c.text,
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// commentsTime: moment(c.createdAt).tz("Asia/Kolkata").format("DD-MM-YYYY HH:mm")
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// }));
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// for (const master of Object.values(masterMap)) {
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// master.comments = comments;
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// }
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// return reply.send({
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// status_code: 200,
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// supportId,
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// customerId,
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// totalMasters: Object.keys(masterMap).length,
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// disconnectedIssues: Object.values(masterMap)
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// });
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// } catch (error) {
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// console.error("Error fetching disconnected issues:", error);
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// return reply.code(500).send({ error: "Internal server error" });
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// }
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// };
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exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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try {
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const { supportId, customerId } = req.params;
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@ -7186,8 +7403,16 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
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const allHardwareIds = [...hardwareIdsArray];
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// const disconnectedSensorsRaw = await Insensors.find({
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// connected_status: "disconnected",
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// $or: [
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// { connected_to: { $in: allHardwareIds } },
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// { hardwareId: { $in: allHardwareIds } },
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// { tankhardwareId: { $in: allHardwareIds } }
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// ]
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// }).lean();
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const disconnectedSensorsRaw = await Insensors.find({
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connected_status: "disconnected",
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$or: [
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{ connected_to: { $in: allHardwareIds } },
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{ hardwareId: { $in: allHardwareIds } },
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@ -7240,28 +7465,28 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
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}
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}
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const customerIds = Object.keys(customerHardwareMap);
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const [customerDetails, allDisconnectedSensors] = await Promise.all([
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User.find({ customerId: { $in: customerIds } }).lean(),
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Insensors.find({ customerId: { $in: customerIds }, connected_status: "disconnected" }).lean()
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]);
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const customerDetails = await User.find({
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customerId: { $in: Object.keys(customerHardwareMap) }
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}).lean();
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const customerResults = customerDetails.map((customer) => {
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const customerId = customer.customerId;
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const affectedHardwareSet = customerHardwareMap[customerId] || new Set();
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const affectedLowerSet = new Set([...affectedHardwareSet].map(id => id.toLowerCase().trim()));
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const disconnectedSensorsForCustomer = allDisconnectedSensors.filter(
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s => s.customerId === customerId &&
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(s.type === "master" || s.type === "slave") &&
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s.connected_status === "disconnected"
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const disconnectedSensorsForCustomer = disconnectedSensors.filter(
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s => s.customerId === customerId && s.connected_status === "disconnected"
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);
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const uniqueDisconnectedHardwareIds = new Set();
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for (const sensor of disconnectedSensorsForCustomer) {
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const hw = sensor.tankhardwareId || sensor.hardwareId || sensor.connected_to;
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if (hw) uniqueDisconnectedHardwareIds.add(hw.trim());
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}
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const disconnectedSlaves = disconnectedSensorsForCustomer.filter(s => s.type === 'slave');
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const disconnectedMasters = disconnectedSensorsForCustomer.filter(s => s.type === 'master');
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console.log("disconnectedMasters",disconnectedMasters)
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const uniqueDisconnectedHardwareIds = new Set([
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...disconnectedMasters.map(s => s.hardwareId?.trim()),
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...disconnectedSlaves.map(s => s.tankhardwareId?.trim() || s.hardwareId?.trim())
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].filter(Boolean));
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const disconnectedCount = disconnectedMasters.length + disconnectedSlaves.length;
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const customerIssues = unresolvedIssues.filter(issue => {
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const allIssueHardwareIds = [
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@ -7280,7 +7505,7 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
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}, null);
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return {
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customerId,
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customerId: customer.customerId,
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buildingName: customer.buildingName || "",
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location: customer.location || "",
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username: customer.username || "",
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@ -7297,7 +7522,7 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
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totalHardwareIdsCount: uniqueDisconnectedHardwareIds.size,
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hardwareIds: [...uniqueDisconnectedHardwareIds],
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lastTicketRaisedAt: lastTicketRaisedAt || null,
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disconnectedCount: disconnectedSensorsForCustomer.length // ✅ Added disconnected count
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disconnectedCount
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};
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});
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