changes

src/controllers/installationController.js

@@ -2737,6 +2737,27 @@ exports.raiseATicket = async (req, reply) => {
     const issuesToAdd = [];
 
     // ✅ Only raise a ticket if master is disconnected
+    // if (masterConnectedStatus === "disconnected") {
+    //   const existingMasterTicket = await Support.findOne({
+    //     "issues.hardwareId": connected_to,
+    //     "issues.type": "GSM or LoRa Disconnected"
+    //   });
+
+    //   if (!existingMasterTicket) {
+    //     const slaveHardwareIds = disconnectedSlaves.map(s => s.slaveHardwareId);
+    //     const slaveNames = disconnectedSlaves.map(s => s.slaveName);
+
+    //     issuesToAdd.push({
+    //       type: "GSM or LoRa Disconnected",
+    //       masterHardwareId: connected_to,
+    //       hardwareId: connected_to, // Master hardwareId
+    //       hardwareIds: slaveHardwareIds, // Slave tankHardwareIds
+    //       slaveNames,
+    //       message: `Master ${connected_to} is disconnected along with ${slaveHardwareIds.length} slave(s)`
+    //     });
+    //   }
+    // }
+
     if (masterConnectedStatus === "disconnected") {
       const existingMasterTicket = await Support.findOne({
         "issues.hardwareId": connected_to,
@@ -2747,16 +2768,21 @@ exports.raiseATicket = async (req, reply) => {
         const slaveHardwareIds = disconnectedSlaves.map(s => s.slaveHardwareId);
         const slaveNames = disconnectedSlaves.map(s => s.slaveName);
     
+        // Check if disconnection is at least 15 minutes old
+        if (diffInMinutes >= 15) {
           issuesToAdd.push({
             type: "GSM or LoRa Disconnected",
             masterHardwareId: connected_to,
-          hardwareId: connected_to, // Master hardwareId
+            hardwareId: connected_to,
-          hardwareIds: slaveHardwareIds, // Slave tankHardwareIds
+            hardwareIds: slaveHardwareIds,
             slaveNames,
-          message: `Master ${connected_to} is disconnected along with ${slaveHardwareIds.length} slave(s)`
+            message: `Master ${connected_to} is disconnected along with ${slaveHardwareIds.length} slave(s)`,
+            disconnectedAt: lastDataTime // optional: for future tracking
           });
         }
       }
+    }
+    
 
     if (issuesToAdd.length > 0) {
       const supportRecord = await Support.findOne({ supportId: "AWHYSU64" });