raise a ticket

src/models/store.js

@@ -4,7 +4,6 @@ const ObjectId = Schema.Types.ObjectId;
 const { Counter} = require('../models/User')
 const code = Math.floor(100000 + Math.random() * 900000);
 
-
 const generateinstallationId = async () => {
     var result = await Counter.findOneAndUpdate(
       { _id: 'installation_id' },
@@ -206,6 +205,92 @@ const installationschema = new mongoose.Schema({
     }
   });
 
+  const IssueSchema = new Schema({
+    type: {
+      type: String,
+      enum: ["master", "slave"],
+      required: true
+    },
+    hardwareId: {
+      type: String,
+      required: true
+    },
+    masterHardwareId: {
+      type: String
+    },
+    masterName: {
+      type: String
+    },
+    slaveName: {
+      type: String
+    },
+    hardwareIds: [String],
+    slaveNames: [String],
+    resolved: {
+      type: Boolean,
+      default: false
+    },
+    movedToCategory: {
+      type: Boolean,
+      default: false
+    },
+    category: {
+      type: String
+    },
+    createdAt: {
+      type: String
+    },
+    lastTicketRaisedAt: {
+      type: String
+    },
+    movedAt: {
+      type: String
+    }
+  });
+  
+  const CategorizedIssueSchema = new Schema({
+    type: {
+      type: String,
+      enum: ["master", "slave"],
+      required: true
+    },
+    hardwareId: {
+      type: String,
+      required: true
+    },
+    masterHardwareId: {
+      type: String,
+      required: true
+    },
+    slaveName: {
+      type: String
+    },
+    category: {
+      type: String,
+      enum: ["Power Outage", "Resolved", "Escalation"],
+      required: true
+    },
+    movedAt: {
+      type: String,
+      required: true
+    },
+    assignedTo: {
+      name: String,
+      support_teamMemberId: String,
+      phone: String,
+      email: String,
+      startDate: String,
+      endDate: String
+    }
+  });
+  
+  const CommentSchema = new Schema({
+    text: { type: String, required: true },
+    customerId: String,
+    hardwareId: String,
+    createdAt: { type: Date, default: Date.now }
+  });
+
   const supportschema = new mongoose.Schema({
     // name: { type: String },
      phone: { type: String, unique: true, trim: true },
@@ -231,16 +316,12 @@ const installationschema = new mongoose.Schema({
      dateOfLogin: { type: String, default: null },
      timeOfLogin: { type: String, default: null },
      currentTime: { type: Date, default: Date.now },
-    comments: [
+     comments: [CommentSchema],
-  {
+
-    text: { type: String, required: true },
-    customerId: String,
-    hardwareId: String,
-    createdAt: { type: Date, default: Date.now }
-  }
-],
        lastTicketRaisedAt: {type : String},
-     issues: [{ type: Object }], // existing issues array
+   issues: [IssueSchema],
+
+  categorizedIssues: [CategorizedIssueSchema],
      masterDisconnected: [{  // new field for master disconnected details
        hardwareId: String,
        masterName: String,
@@ -250,44 +331,44 @@ const installationschema = new mongoose.Schema({
        slaveHardwareId: String,
        slaveName: String,
      }],
-   categorizedIssues: [
+  //  categorizedIssues: [
-    {
+  //   {
-      type: {
+  //     type: {
-        type: String,
+  //       type: String,
-        required: true
+  //       required: true
-      },
+  //     },
-      hardwareId: {
+  //     hardwareId: {
-        type: String,
+  //       type: String,
-        required: true
+  //       required: true
-      },
+  //     },
-      masterHardwareId: {
+  //     masterHardwareId: {
-        type: String,
+  //       type: String,
-        required: true
+  //       required: true
-      },
+  //     },
-      slaveName: {
+  //     slaveName: {
-        type: String,
+  //       type: String,
-      },
+  //     },
-      category: {
+  //     category: {
-        type: String,
+  //       type: String,
-        enum: [ "Power Outage",
+  //       enum: [ "Power Outage",
-          "Resolved",
+  //         "Resolved",
-          "Escalation",],
+  //         "Escalation",],
-        required: true
+  //       required: true
-      },
+  //     },
-      movedAt: {
+  //     movedAt: {
-        type: String, // or Date, depending on your preference
+  //       type: String, // or Date, depending on your preference
-        required: true
+  //       required: true
-      },
+  //     },
-      assignedTo: {
+  //     assignedTo: {
-    name: String,
+  //   name: String,
-    support_teamMemberId: String,
+  //   support_teamMemberId: String,
-    phone: String,
+  //   phone: String,
-    email: String,
+  //   email: String,
-    startDate: String,     
+  //   startDate: String,     
-    endDate: String       
+  //   endDate: String       
-  }
+  // }
-    }
+  //   }
-  ],
+  // ],
 
  
      profile: {