ashok 3 months ago
commit e72aa9420d

@ -9206,6 +9206,12 @@ exports.resolvedIssuesForSupport = async (req, reply) => {
});
}
if (!["Escalation", "Pending"].includes(category)) {
return reply.code(400).send({
message: "Invalid category. Only 'Escalation' or 'Pending' are allowed",
});
}
const support = await Support.findOne({ supportId });
if (!support) {
return reply.code(404).send({ message: "Support record not found" });
@ -9297,22 +9303,23 @@ exports.resolvedIssuesForSupport = async (req, reply) => {
support.resolvedIssues[resolvedIndex].invalidatedAt = nowTime;
}
// Move or update issue in categorizedIssues
if (categorizedIndex === -1) {
// Not in categorized — add with Escalation category
// Not in categorized — add with category from body
support.categorizedIssues.push({
type: issue.type,
hardwareId: issue.hardwareId,
masterHardwareId,
ticketId: issue.ticketId,
category: "Escalation",
category: category,
movedAt: nowTime,
movedToCategory: true,
slaveName: issue.slaveName || null,
});
} else {
// Already in categorized — update if category not "Escalation"
if (support.categorizedIssues[categorizedIndex].category !== "Escalation") {
support.categorizedIssues[categorizedIndex].category = "Escalation";
// Already in categorized — update if category has changed
if (support.categorizedIssues[categorizedIndex].category !== category) {
support.categorizedIssues[categorizedIndex].category = category;
support.categorizedIssues[categorizedIndex].movedAt = nowTime;
support.categorizedIssues[categorizedIndex].movedToCategory = true;
}
@ -9320,7 +9327,7 @@ exports.resolvedIssuesForSupport = async (req, reply) => {
await support.save();
return reply.send({
message: "Master or some slaves are disconnected. Issue moved/kept in escalation category.",
message: `Master or some slaves are disconnected. Issue moved/kept in '${category}' category.`,
});
}
} catch (err) {
@ -9329,3 +9336,4 @@ exports.resolvedIssuesForSupport = async (req, reply) => {
}
};

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