diff --git a/src/controllers/installationController.js b/src/controllers/installationController.js
index 0938e981..80655bd6 100644
--- a/src/controllers/installationController.js
+++ b/src/controllers/installationController.js
@@ -5202,7 +5202,8 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
       const connectedSlaves = await Insensors.find({
         connected_to: masterSensor.hardwareId,
         type: "slave",
-        customerId
+        customerId,
+        connected_status: "disconnected"
       }).lean();
 
       const slaveSet = new Set(master.connected_slaves.map(s => s.hardwareId));
@@ -5490,7 +5491,8 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
     console.log("hardwareIdsArray",hardwareIdsArray)
     // 4. Find disconnected insensors using connected_to match
     const disconnectedSensors = await Insensors.find({
-      connected_to: { $in: hardwareIdsArray }
+      connected_to: { $in: hardwareIdsArray },
+      connected_status: "disconnected"
     }).lean();
 
     if (!disconnectedSensors.length) {