diff --git a/src/controllers/installationController.js b/src/controllers/installationController.js
index 30ee2a58..dac55d33 100644
--- a/src/controllers/installationController.js
+++ b/src/controllers/installationController.js
@@ -3,7 +3,7 @@ const bcrypt = require('bcrypt');
 const jwt = require('jsonwebtoken'); 
 const customJwtAuth = require("../customAuthJwt");
 const { Deparments } = require("../models/Department");
-const { Install, SensorStock, SensorQuotation, Order, Insensors, MasterSlaveData, ElectrictyWorkPictures, PlumbingWorkPictures, MaterialRecievedPictures } = require("../models/store");
+const { Install, SensorStock, SensorQuotation, Order, Insensors, MasterSlaveData, ElectrictyWorkPictures, PlumbingWorkPictures, MaterialRecievedPictures, Support } = require("../models/store");
 const { Counter, User } = require("../models/User");
 const { IotData, Tank } = require("../models/tanks");
 const moment = require('moment-timezone');
@@ -2286,3 +2286,128 @@ exports.getIotDataByCustomerAndHardwareId = async (req, reply) => {
     return reply.code(500).send({ error: "Internal Server Error" });
   }
 };
+
+exports.raiseATicket = async (req, reply) => {
+  try {
+    const { customerId, connected_to } = req.params;
+
+    if (!customerId || !connected_to) {
+      return reply.code(400).send({ error: "customerId and connected_to are required" });
+    }
+
+    const sensors = await Insensors.find({ customerId });
+
+    if (!sensors.length) {
+      return reply.code(404).send({ message: "No sensors found for this customer." });
+    }
+
+    const masterSensor = sensors.find(s => (s.hardwareId?.trim() === connected_to.trim()));
+
+    if (!masterSensor) {
+      return reply.code(404).send({ message: "Master hardwareId not found." });
+    }
+
+    const latestMasterRecord = await IotData.findOne({ hardwareId: connected_to }).sort({ date: -1 }).lean();
+
+    if (!latestMasterRecord) {
+      return reply.code(404).send({ message: "No IoT data found for this hardwareId." });
+    }
+
+    // Debugging log to check the fetched date and current time
+    console.log("Latest Master Record Date:", latestMasterRecord.date);
+    
+    const indiaTime = moment.tz(latestMasterRecord.date, "Asia/Kolkata");
+    const now = moment.tz("Asia/Kolkata");
+
+    // Log the current time and difference
+    console.log("Current Time:", now.format("DD-MM-YYYY HH:mm:ss"));
+    
+    const diffInMinutesMaster = now.diff(indiaTime, "minutes");
+    
+    // Log the time difference
+    console.log("Time difference in minutes (Master):", diffInMinutesMaster);
+
+    // Update masterDisconnected to store details
+    const masterDisconnected = diffInMinutesMaster > 1 ? [{
+      hardwareId: connected_to,
+      masterName: masterSensor.tankName,
+      disconnectedAt: moment().tz("Asia/Kolkata").format("DD-MM-YYYY HH:mm:ss"),
+    }] : [];
+
+    // Log the disconnected status
+    console.log("Master Disconnected:", masterDisconnected);
+
+    const connectedSlaves = sensors.filter(sensor => sensor.connected_to?.trim() === connected_to.trim());
+
+    const disconnectedSlaves = [];
+
+    for (const slave of connectedSlaves) {
+      const slaveId = slave.hardwareId?.trim();
+      const matchedTank = latestMasterRecord.tanks.find(tank => tank.tankhardwareId === slaveId);
+
+      if (matchedTank && matchedTank.date) {
+        const tankTime = moment.tz(matchedTank.date, "Asia/Kolkata");
+        const loraDiffInMinutes = now.diff(tankTime, "minutes");
+
+        if (loraDiffInMinutes > 1) {
+          disconnectedSlaves.push({
+            slaveHardwareId: slaveId,
+            slaveName: slave.tankName
+          });
+        }
+      }
+    }
+
+    const issuesToAdd = [];
+
+    if (masterDisconnected.length > 0) {
+      issuesToAdd.push({
+        type: "GSM Disconnected",
+        hardwareId: connected_to,
+        message: `Master GSM disconnected - ${connected_to}`,
+        disconnectedAt: moment().tz("Asia/Kolkata").format("DD-MM-YYYY HH:mm:ss")
+      });
+    }
+
+    if (disconnectedSlaves.length > 0) {
+      issuesToAdd.push({
+        type: "LoRa Disconnected",
+        hardwareIds: disconnectedSlaves.map(d => d.slaveHardwareId),
+        slaveNames: disconnectedSlaves.map(d => d.slaveName),
+        message: `Slaves LoRa disconnected`,
+        disconnectedAt: moment().tz("Asia/Kolkata").format("DD-MM-YYYY HH:mm:ss")
+      });
+    }
+
+    if (issuesToAdd.length > 0) {
+      const supportRecord = await Support.findOne({ supportId: "AWHYSU64" });
+
+      if (supportRecord) {
+        await Support.findOneAndUpdate(
+          { _id: supportRecord._id },
+          {
+            $push: {
+              issues: { $each: issuesToAdd }
+            },
+            updatedAt: new Date()
+          },
+          { new: true }
+        );
+      } else {
+        console.error("Support record not found for supportId AWHYSU64");
+      }
+    }
+
+    return reply.send({
+      status_code: 200,
+      message: "Checked connection and updated support if needed.",
+      masterDisconnected,
+      disconnectedSlaves
+    });
+
+  } catch (error) {
+    console.error("Error raising ticket:", error);
+    return reply.code(500).send({ error: "Internal server error" });
+  }
+};
+
diff --git a/src/models/store.js b/src/models/store.js
index b1f0999a..676cac82 100644
--- a/src/models/store.js
+++ b/src/models/store.js
@@ -228,6 +228,16 @@ const installationschema = new mongoose.Schema({
      departmentName: { type: String, default: null },
      zone: { type: String, default: null },
      type: { type: String },
+     issues: [{ type: Object }], // existing issues array
+     masterDisconnected: [{  // new field for master disconnected details
+       hardwareId: String,
+       masterName: String,
+       disconnectedAt: String,
+     }],
+     disconnectedSlaves: [{  // new field for disconnected slaves details
+       slaveHardwareId: String,
+       slaveName: String,
+     }],
  
      profile: {
       
diff --git a/src/routes/installationRoute.js b/src/routes/installationRoute.js
index 1b9f663d..b398763c 100644
--- a/src/routes/installationRoute.js
+++ b/src/routes/installationRoute.js
@@ -426,6 +426,24 @@ module.exports = function (fastify, opts, next) {
         handler: installationController.getIotDataByCustomerAndHardwareId,
       });
 
+      fastify.get("/api/getraiseAticket/:customerId/:connected_to", {
+        schema: {
+          description: "Raise A Ticket for Support",
+          tags: ["Support"],
+          summary: "Raise A Ticket for Support",
+          params: {
+            type: "object",
+            properties: {
+              customerId: { type: "string" },
+              connected_to: { type: "string" },
+              
+            },
+            required: [ "customerId"],
+          },
+        },
+        handler: installationController.raiseATicket,
+      });
+
     next();
 
 }
\ No newline at end of file