diff --git a/src/controllers/installationController.js b/src/controllers/installationController.js
index 9f33d605..574b96ce 100644
--- a/src/controllers/installationController.js
+++ b/src/controllers/installationController.js
@@ -3586,10 +3586,12 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
 
     const existingIssues = supportRecord.issues || [];
 
+    // Find existing unresolved issue
     const existingMasterIssue = existingIssues.find(
       issue =>
         issue.hardwareId === connected_to &&
-        issue.type === "GSM or LoRa Disconnected"
+        issue.type === "GSM or LoRa Disconnected" &&
+        issue.resolved !== true // <-- only unresolved
     );
 
     const alreadyReportedSlaves = new Set(
@@ -3614,7 +3616,7 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
       (newSlaveHardwareIds.length > 0 || !existingMasterIssue)
     ) {
       if (!existingMasterIssue) {
-        // Create new issue
+        // Create new issue with resolved: false
         const newIssue = {
           type: "GSM or LoRa Disconnected",
           masterHardwareId: connected_to,
@@ -3623,7 +3625,8 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
           slaveNames: newSlaveNames,
           message: `Master ${connected_to} is disconnected along with ${newSlaveHardwareIds.length} new slave(s)`,
           disconnectedAt: lastDataTime,
-          lastTicketRaisedAt: formattedNow // <-- NEW FIELD
+          lastTicketRaisedAt: formattedNow,
+          resolved: false // <--- add resolved flag here
         };
 
         await Support.findOneAndUpdate(
@@ -3634,7 +3637,7 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
           }
         );
       } else {
-        // Update existing issue
+        // Update existing unresolved issue only
         await Support.findOneAndUpdate(
           { supportId: "AWHYSU64" },
           {
@@ -3649,7 +3652,7 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
           },
           {
             arrayFilters: [
-              { "elem.hardwareId": connected_to, "elem.type": "GSM or LoRa Disconnected" }
+              { "elem.hardwareId": connected_to, "elem.type": "GSM or LoRa Disconnected", "elem.resolved": false }
             ]
           }
         );