changes

src/controllers/installationController.js

@@ -3873,7 +3873,7 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
       s =>
         s.hardwareId?.trim().toLowerCase() === normalizedConnectedTo &&
         s.type === "master" &&
-        s.support_issue_status !== "inactive"
+        s.support_issue_status === "inactive"
     );
     if (!masterSensor) return;
 
@@ -3898,7 +3898,7 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
       s =>
         s.connected_to?.trim().toLowerCase() === normalizedConnectedTo &&
         s.type === "slave" &&
-        s.support_issue_status !== "inactive"
+        s.support_issue_status === "inactive"
     );
 
     const disconnectedSlaves = connectedSlaves