diff --git a/src/controllers/installationController.js b/src/controllers/installationController.js
index a13481b9..355bb976 100644
--- a/src/controllers/installationController.js
+++ b/src/controllers/installationController.js
@@ -3870,7 +3870,10 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
     const normalizedConnectedTo = connected_to.trim().toLowerCase();
 
     const masterSensor = sensors.find(
-      s => s.hardwareId?.trim().toLowerCase() === normalizedConnectedTo && s.type === "master"
+      s =>
+        s.hardwareId?.trim().toLowerCase() === normalizedConnectedTo &&
+        s.type === "master" &&
+        s.support_issue_status !== "inactive"
     );
     if (!masterSensor) return;
 
@@ -3885,16 +3888,17 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
     });
 
     const now = moment.tz("Asia/Kolkata");
-
     const masterConnectedStatus = masterSensor.connected_status || "disconnected";
     const lastDataTime =
       masterSensor.connected_gsm_date && masterSensor.connected_gsm_time
         ? `${masterSensor.connected_gsm_date} ${masterSensor.connected_gsm_time}`
         : "No data";
 
-    // Get all slaves connected to this master
     const connectedSlaves = sensors.filter(
-      s => s.connected_to?.trim().toLowerCase() === normalizedConnectedTo && s.type === "slave"
+      s =>
+        s.connected_to?.trim().toLowerCase() === normalizedConnectedTo &&
+        s.type === "slave" &&
+        s.support_issue_status !== "inactive"
     );
 
     const disconnectedSlaves = connectedSlaves
@@ -3917,10 +3921,8 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
         issue.type === "GSM or LoRa Disconnected" &&
         issue.resolved === false
     );
-
     if (unresolvedMasterIssue) return;
 
-    // Check both unresolved and resolved issues for previously reported slaves
     const allSlaveHardwareIdsAlreadyReported = new Set();
     existingIssues
       .filter(issue => issue.hardwareId?.trim().toLowerCase() === normalizedConnectedTo)
@@ -3942,7 +3944,6 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
       }
     }
 
-    // Still raise the issue if master is disconnected, even if no new slaves
     if (newSlaveHardwareIds.length === 0 && masterConnectedStatus === "connected") return;
 
     const formattedNow = now.format("YYYY-MM-DD HH:mm:ss");
@@ -3967,11 +3968,21 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
       }
     );
 
+    // ✅ Mark all involved sensors as "active"
+    await Insensors.updateMany(
+      {
+        $or: [
+          { hardwareId: normalizedConnectedTo },
+          { tankhardwareId: { $in: newSlaveHardwareIds } }
+        ]
+      },
+      { $set: { support_issue_status: "active" } }
+    );
   } catch (error) {
     console.error("Error in raiseATicketLikeLogic:", error);
   }
 };
-;
+
 
 
 
@@ -3987,6 +3998,7 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
 cron.schedule("* * * * *", async () => {
   try {
     console.log("🔁 Running auto-disconnect ticket check...");
+
     const allMasters = await Insensors.find({ type: "master" }).lean();
 
     for (const master of allMasters) {
@@ -4004,8 +4016,23 @@ cron.schedule("* * * * *", async () => {
 
       const masterIsDisconnected = master.connected_status === "disconnected";
 
-      if (masterIsDisconnected || disconnectedSlaves.length > 0) {
+      // ✅ Check if master already has unresolved ticket
+      const masterAlreadyActive = master.support_issue_status === "active";
+
+      // ✅ Check if any disconnected slave already has unresolved ticket
+      const anySlaveAlreadyActive = disconnectedSlaves.some(
+        slave => slave.support_issue_status === "active"
+      );
+
+      // ✅ Only raise a ticket if not already active
+      const shouldRaiseTicket =
+        (masterIsDisconnected && !masterAlreadyActive) ||
+        (disconnectedSlaves.length > 0 && !anySlaveAlreadyActive);
+
+      if (shouldRaiseTicket) {
         await raiseATicketLikeLogic(customerId, hardwareId);
+      } else {
+        console.log(`Skipping ticket for ${hardwareId} — already active.`);
       }
     }
   } catch (err) {
@@ -4013,6 +4040,7 @@ cron.schedule("* * * * *", async () => {
   }
 });
 
+
 exports.raiseATicketBuildingDetails = async (req, reply) => {
   try {
     const { customerId, connected_to, installationId } = req.params;
@@ -5116,6 +5144,7 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
     const allIssues = supportRecord.issues || [];
     const hardwareSet = new Set();
 
+    // Collect all hardwareIds and masterHardwareIds from issues
     for (const issue of allIssues) {
       if (issue.hardwareId) hardwareSet.add(issue.hardwareId);
       if (issue.masterHardwareId) hardwareSet.add(issue.masterHardwareId);
@@ -5123,6 +5152,7 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
 
     const hardwareIds = [...hardwareSet];
 
+    // Fetch all relevant sensors (masters and slaves) for customer
     const sensors = await Insensors.find({
       customerId,
       $or: [
@@ -5131,14 +5161,17 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
       ]
     }).lean();
 
+    // Map sensors by their hardwareId and tankhardwareId for quick lookup
     const sensorMap = {};
     for (const sensor of sensors) {
       if (sensor.hardwareId) sensorMap[sensor.hardwareId] = sensor;
       if (sensor.tankhardwareId) sensorMap[sensor.tankhardwareId] = sensor;
     }
 
+    // Fetch all orders for the customer
     const orders = await Order.find({ customerId }).lean();
 
+    // Map master order connections by hardwareId for master info
     const orderMap = {};
     for (const order of orders) {
       (order.master_connections || []).forEach(conn => {
@@ -5151,6 +5184,7 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
       });
     }
 
+    // Map slave order connections by hardwareId for slave info
     const slaveOrderMap = {};
     for (const order of orders) {
       (order.tank_connections || []).forEach(conn => {
@@ -5170,6 +5204,14 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
       const masterSensor = sensorMap[masterId];
       if (!masterSensor || masterSensor.type !== "master") continue;
 
+      // Only process masters with active support_issue_status
+      const masterIssueStatus = masterSensor.support_issue_status || "inactive";
+      if (masterIssueStatus !== "active") {
+        // Skip this master and its slaves if issue inactive
+        continue;
+      }
+
+      // Get latest IotData for master to check GSM connection
       const latestMasterData = await IotData.findOne({ hardwareId: masterSensor.hardwareId }).sort({ date: -1 }).lean();
       const now = moment.tz("Asia/Kolkata");
       let gsmConnected = false;
@@ -5198,11 +5240,14 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
           team_member_support_gsm_last_check_time: masterSensor.team_member_support_gsm_last_check_time,
           team_member_support_lora_last_check_time: masterSensor.team_member_support_lora_last_check_time,
           connected_slave_count: 0,
-          connected_slaves: []
+          connected_slaves: [],
+          support_issue_status: masterIssueStatus
         };
       }
 
       const master = masterMap[masterSensor.hardwareId];
+
+      // Find slaves connected to this master with active issues only
       const connectedSlaves = await Insensors.find({
         connected_to: masterSensor.hardwareId,
         type: "slave",
@@ -5212,6 +5257,10 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
       const slaveSet = new Set(master.connected_slaves.map(s => s.hardwareId));
 
       for (const slave of connectedSlaves) {
+        // Only add slave if its issue status is active
+        const slaveIssueStatus = slave.support_issue_status || "inactive";
+        if (slaveIssueStatus !== "active") continue;
+
         const slaveHardwareId = slave.tankhardwareId || slave.hardwareId;
         if (slaveSet.has(slaveHardwareId)) continue;
         slaveSet.add(slaveHardwareId);
@@ -5247,7 +5296,8 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
           typeOfWater: slave.typeOfWater || tankInfo?.typeOfWater || slaveOrderInfo.typeOfWater || "",
           tankHeight: slave.tankHeight,
           support_lora_last_check_time: slave.support_lora_last_check_time,
-          team_member_support_lora_last_check_time: slave.team_member_support_lora_last_check_time
+          team_member_support_lora_last_check_time: slave.team_member_support_lora_last_check_time,
+          support_issue_status: slaveIssueStatus
         };
 
         master.connected_slaves.push(slaveEnriched);
@@ -5267,6 +5317,7 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
       totalMasters: Object.keys(masterMap).length,
       disconnectedIssues: Object.values(masterMap)
     });
+
   } catch (error) {
     console.error("Error fetching disconnected issues:", error);
     return reply.code(500).send({ error: "Internal server error" });
@@ -6126,11 +6177,8 @@ exports.moveIssueToCategory = async (req, reply) => {
       support.categorizedIssues = [];
     }
 
-    // Find the issue where hardwareId matches either hardwareId or inside hardwareIds array
     const index = support.issues.findIndex((issue) => {
-      // Master hardwareId match
       if (issue.hardwareId === hardwareId) return true;
-      // Slave hardwareIds array match
       if (Array.isArray(issue.hardwareIds) && issue.hardwareIds.includes(hardwareId)) return true;
       return false;
     });
@@ -6141,18 +6189,28 @@ exports.moveIssueToCategory = async (req, reply) => {
 
     const issue = support.issues[index];
 
-    // If the hardwareId matches master hardwareId, move entire issue as is
     if (issue.hardwareId === hardwareId) {
+      // Master issue moved
+      issue.resolved = true;
+
       support.categorizedIssues.push({
         ...issue,
         masterHardwareId: issue.masterHardwareId || issue.hardwareId,
         category,
         movedAt: nowTime,
       });
+
       support.issues.splice(index, 1);
+
+      // ✅ Mark master as inactive
+      await Insensors.updateOne(
+        { hardwareId },
+        { $set: { support_issue_status: "inactive" } }
+      );
+
       issueMoved = true;
     } else {
-      // hardwareId matches inside hardwareIds array — move that slave issue individually
+      // Slave hardware match
       const slaveIndex = issue.hardwareIds.indexOf(hardwareId);
       if (slaveIndex !== -1) {
         const slaveName = issue.slaveNames?.[slaveIndex] || "Unknown";
@@ -6166,12 +6224,18 @@ exports.moveIssueToCategory = async (req, reply) => {
           movedAt: nowTime,
         });
 
-        // Remove slave from issue
         issue.hardwareIds.splice(slaveIndex, 1);
         issue.slaveNames.splice(slaveIndex, 1);
 
-        // If no more slaves left, remove the issue completely
+        // ✅ Mark slave as inactive
+        await Insensors.updateOne(
+          { tankhardwareId: hardwareId },
+          { $set: { support_issue_status: "inactive" } }
+        );
+
+        // If no more slaves, remove the whole issue
         if (issue.hardwareIds.length === 0) {
+          issue.resolved = true;
           support.issues.splice(index, 1);
         }
 
@@ -6192,6 +6256,7 @@ exports.moveIssueToCategory = async (req, reply) => {
 };
 
 
+
 // exports.particularCategory =  async (req, reply) => {
 //   const { supportId, category } = req.params;
 
diff --git a/src/models/store.js b/src/models/store.js
index 3edf3178..ec2797ed 100644
--- a/src/models/store.js
+++ b/src/models/store.js
@@ -495,6 +495,11 @@ const insensorsSchema = new mongoose.Schema({
   masterName: { type: String, default: null },
   location: { type: String, default: null },
   tankhardwareId: { type: String, default: null },
+  support_issue_status: {
+    type: String,
+    enum: ['active', 'inactive'],
+    default: 'inactive'
+  },
   motor_switches: [
     {
       from_tank: { type: String, default: null },