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@ -5504,6 +5504,187 @@ exports.raiseATicketSlave = async (req, reply) => {
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// };
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// exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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// try {
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// const { supportId, customerId } = req.params;
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// if (!supportId || !customerId) {
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// return reply.code(400).send({ error: "supportId and customerId are required" });
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// }
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// const supportRecord = await Support.findOne({ supportId }).lean();
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// if (!supportRecord) {
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// return reply.code(404).send({ message: "No support record found for this supportId and customerId" });
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// }
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// const allIssues = supportRecord.issues || [];
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// const hardwareSet = new Set();
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// for (const issue of allIssues) {
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// if (issue.hardwareId) hardwareSet.add(issue.hardwareId);
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// if (issue.masterHardwareId) hardwareSet.add(issue.masterHardwareId);
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// }
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// const hardwareIds = [...hardwareSet];
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// const sensors = await Insensors.find({
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// customerId,
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// $or: [
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// { hardwareId: { $in: hardwareIds } },
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// { tankhardwareId: { $in: hardwareIds } }
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// ]
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// }).lean();
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// const sensorMap = {};
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// for (const sensor of sensors) {
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// if (sensor.hardwareId) sensorMap[sensor.hardwareId] = sensor;
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// if (sensor.tankhardwareId) sensorMap[sensor.tankhardwareId] = sensor;
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// }
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// const orders = await Order.find({ customerId }).lean();
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// const orderMap = {};
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// for (const order of orders) {
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// (order.master_connections || []).forEach(conn => {
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// if (conn.hardwareId) {
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// orderMap[conn.hardwareId] = {
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// masterName: conn.master_name || null,
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// location: conn.location || null
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// };
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// }
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// });
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// }
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// const slaveOrderMap = {};
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// for (const order of orders) {
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// (order.tank_connections || []).forEach(conn => {
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// if (conn.hardwareId) {
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// slaveOrderMap[conn.hardwareId] = {
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// location: conn.location || null,
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// typeOfWater: conn.typeOfWater || null
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// };
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// }
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// });
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// }
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// const masterMap = {};
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// for (const issue of allIssues) {
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// const masterId = issue.masterHardwareId || issue.hardwareId;
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// const masterSensor = sensorMap[masterId];
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// if (!masterSensor || masterSensor.type !== "master") continue;
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// const latestMasterData = await IotData.findOne({ hardwareId: masterSensor.hardwareId }).sort({ date: -1 }).lean();
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// const now = moment.tz("Asia/Kolkata");
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// let gsmConnected = false;
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// if (latestMasterData?.date) {
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// const gsmTime = moment.tz(latestMasterData.date, "Asia/Kolkata");
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// gsmConnected = now.diff(gsmTime, "minutes") <= 1;
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// }
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// if (!masterMap[masterSensor.hardwareId]) {
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// const enriched = orderMap[masterSensor.hardwareId] || {};
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// masterMap[masterSensor.hardwareId] = {
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// hardwareId: masterSensor.hardwareId,
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// masterName: enriched.masterName || masterSensor.masterName || "",
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// location: enriched.location || masterSensor.location || "",
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// type: "master",
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// connected_status: gsmConnected ? "connected" : "disconnected",
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// gsm_last_check_time: masterSensor.gsm_last_check_time,
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// gsm_last_disconnect_time: masterSensor.gsm_last_disconnect_time,
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// connected_gsm_date: masterSensor.connected_gsm_date,
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// connected_gsm_time: masterSensor.connected_gsm_time,
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// connected_lora_date: masterSensor.connected_lora_date,
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// connected_lora_time: masterSensor.connected_lora_time,
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// support_gsm_last_check_time: masterSensor.support_gsm_last_check_time,
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// support_lora_last_check_time: masterSensor.support_lora_last_check_time,
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// team_member_support_gsm_last_check_time: masterSensor.team_member_support_gsm_last_check_time,
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// team_member_support_lora_last_check_time: masterSensor.team_member_support_lora_last_check_time,
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// connected_slave_count: 0,
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// connected_slaves: []
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// };
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// }
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// const master = masterMap[masterSensor.hardwareId];
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// const connectedSlaves = await Insensors.find({
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// connected_to: masterSensor.hardwareId,
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// type: "slave",
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// customerId
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// }).lean();
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// const slaveSet = new Set(master.connected_slaves.map(s => s.hardwareId));
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// for (const slave of connectedSlaves) {
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// const slaveHardwareId = slave.tankhardwareId || slave.hardwareId;
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// if (slaveSet.has(slaveHardwareId)) continue;
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// slaveSet.add(slaveHardwareId);
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// const tankInfo = await Tank.findOne({
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// $or: [
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// { hardwareId: slaveHardwareId },
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// { tankhardwareId: slaveHardwareId }
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// ]
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// }).lean();
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// const slaveOrderInfo = slaveOrderMap[slaveHardwareId] || {};
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// const matchedTank = latestMasterData?.tanks?.find(t => t.tankhardwareId === slaveHardwareId);
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// let loraConnected = false;
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// if (matchedTank?.date && matchedTank.tankHeight !== "0") {
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// const loraTime = moment.tz(matchedTank.date, "Asia/Kolkata");
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// loraConnected = now.diff(loraTime, "minutes") <= 1;
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// }
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// const slaveEnriched = {
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// hardwareId: slaveHardwareId,
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// tankName: slave.tankName || tankInfo?.tankName || "",
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// location: slave.location || tankInfo?.tankLocation || slaveOrderInfo.location || "",
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// connected_status: loraConnected ? "connected" : "disconnected",
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// connected_lora_time: slave.connected_lora_time,
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// connected_lora_date: slave.connected_lora_date,
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// lora_last_check_time: slave.lora_last_check_time,
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// lora_last_disconnect_time: slave.lora_last_disconnect_time,
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// connected_to: slave.connected_to,
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// masterName: master.masterName,
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// type: "slave",
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// typeOfWater: slave.typeOfWater || tankInfo?.typeOfWater || slaveOrderInfo.typeOfWater || "",
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// tankHeight: slave.tankHeight,
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// support_lora_last_check_time: slave.support_lora_last_check_time,
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// team_member_support_lora_last_check_time: slave.team_member_support_lora_last_check_time
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// };
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// master.connected_slaves.push(slaveEnriched);
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// master.connected_slave_count++;
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// }
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// }
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// // const commentTexts = (supportRecord.comments || []).map(c => c.text);
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// // for (const master of Object.values(masterMap)) {
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// // master.comments = commentTexts;
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// // }
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// const comments = (supportRecord.comments || []).map(c => ({
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// text: c.text,
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// commentsTime: moment(c.createdAt).tz("Asia/Kolkata").format("DD-MM-YYYY HH:mm")
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// }));
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// for (const master of Object.values(masterMap)) {
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// master.comments = comments;
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// }
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// return reply.send({
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// status_code: 200,
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// supportId,
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// customerId,
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// totalMasters: Object.keys(masterMap).length,
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// disconnectedIssues: Object.values(masterMap)
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// });
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// } catch (error) {
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// console.error("Error fetching disconnected issues:", error);
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// return reply.code(500).send({ error: "Internal server error" });
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// }
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// };
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exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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try {
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const { supportId, customerId } = req.params;
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@ -5568,6 +5749,7 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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}
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const masterMap = {};
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const now = moment.tz("Asia/Kolkata");
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for (const issue of allIssues) {
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const masterId = issue.masterHardwareId || issue.hardwareId;
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@ -5575,9 +5757,8 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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if (!masterSensor || masterSensor.type !== "master") continue;
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const latestMasterData = await IotData.findOne({ hardwareId: masterSensor.hardwareId }).sort({ date: -1 }).lean();
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const now = moment.tz("Asia/Kolkata");
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let gsmConnected = false;
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let gsmConnected = false;
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if (latestMasterData?.date) {
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const gsmTime = moment.tz(latestMasterData.date, "Asia/Kolkata");
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gsmConnected = now.diff(gsmTime, "minutes") <= 1;
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@ -5659,15 +5840,14 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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}
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}
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// const commentTexts = (supportRecord.comments || []).map(c => c.text);
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// for (const master of Object.values(masterMap)) {
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// master.comments = commentTexts;
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// }
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const comments = (supportRecord.comments || []).map(c => ({
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// 🔍 Filter comments by customerId
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const comments = (supportRecord.comments || [])
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.filter(c => c.customerId === customerId)
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.map(c => ({
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text: c.text,
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commentsTime: moment(c.createdAt).tz("Asia/Kolkata").format("DD-MM-YYYY HH:mm")
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}));
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for (const master of Object.values(masterMap)) {
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master.comments = comments;
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}
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@ -5685,6 +5865,7 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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}
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};
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exports.getResolvedIssuesBySupportId = async (req, reply) => {
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try {
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const { supportId, customerId } = req.params;
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