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@ -8262,6 +8262,155 @@ exports.getLongTermCustomerDetails = async (req, reply) => {
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}
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}
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};
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};
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exports.getLongTermIssuesByCustomer = async (req, reply) => {
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try {
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const { supportId, customerId } = req.params;
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if (!supportId || !customerId) {
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return reply.code(400).send({ error: "supportId and customerId are required in path params" });
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}
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const support = await Support.findOne({ supportId }).lean();
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if (!support) return reply.code(404).send({ message: "Support record not found" });
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const longTermIssues = (support.categorizedIssues || []).filter(i => i.category === "LongTerm Issues");
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if (!longTermIssues.length) return reply.code(404).send({ message: "No Long Term Issues found" });
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const hardwareIds = [...new Set(longTermIssues.map(i => i.hardwareId).filter(Boolean))];
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const sensors = await Insensors.find({
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customerId,
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hardwareId: { $in: hardwareIds }
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}).lean();
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if (!sensors.length) return reply.code(404).send({ message: "No sensors found for this customer" });
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const orders = await Order.find({ customerId }).lean();
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const orderMap = {};
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for (const order of orders) {
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for (const conn of order.master_connections || []) {
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const trimmedId = (conn.hardwareId || "").trim();
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if (trimmedId) {
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orderMap[trimmedId] = {
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masterName: conn.master_name?.trim() || "",
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location: conn.location?.trim() || ""
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};
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}
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}
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}
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const issueMap = {};
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for (const issue of longTermIssues) {
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issueMap[issue.hardwareId] = issue;
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}
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const disconnectedIssues = [];
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for (const master of sensors.filter(s => s.type === "master")) {
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const slaves = await Insensors.find({ connected_to: master.hardwareId, customerId }).lean();
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const latestIotData = await IotData.findOne({ hardwareId: master.hardwareId }).sort({ date: -1 }).lean();
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const now = moment.tz("Asia/Kolkata");
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let gsmConnected = false;
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if (latestIotData?.date) {
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const gsmTime = moment.tz(latestIotData.date, "Asia/Kolkata");
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gsmConnected = now.diff(gsmTime, "minutes") <= 1;
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}
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const slaveDetails = await Promise.all(slaves.map(async (slave) => {
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const slaveHardwareId = slave.tankhardwareId?.trim();
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const matchedTank = latestIotData?.tanks?.find(tank => tank.tankhardwareId === slaveHardwareId);
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let loraConnected = false;
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if (matchedTank?.date && matchedTank?.tankHeight !== "0") {
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const tankTime = moment.tz(matchedTank.date, "Asia/Kolkata");
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loraConnected = now.diff(tankTime, "minutes") <= 1;
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}
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const tankInfo = await Tank.findOne({
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$or: [
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{ hardwareId: slaveHardwareId },
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{ tankhardwareId: slaveHardwareId }
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]
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}).lean();
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const slaveComments = (support.comments || []).filter(
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comment => comment.hardwareId === slave.hardwareId && comment.customerId === customerId
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).map(c => ({
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text: c.text,
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commentsTime: c.createdAt ? moment(c.createdAt).tz("Asia/Kolkata").format("DD-MM-YYYY HH:mm") : null
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}));
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return {
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hardwareId: slave.tankhardwareId,
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tankName: slave.tankName || "",
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location: slave.tankLocation || "",
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connected_status: loraConnected ? "connected" : "disconnected",
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connected_to: slave.connected_to || "",
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gsm_last_check_time: slave.gsm_last_check_time || null,
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gsm_last_disconnect_time: slave.gsm_last_disconnect_time || null,
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lora_last_disconnect_time: slave.lora_last_disconnect_time || null,
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connected_gsm_date: slave.connected_gsm_date || "",
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connected_gsm_time: slave.connected_gsm_time || "",
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connected_lora_date: slave.connected_lora_date || "",
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connected_lora_time: slave.connected_lora_time || "",
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support_lora_last_check_time: slave.support_lora_last_check_time || null,
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masterName: orderMap[master.hardwareId?.trim()]?.masterName || "",
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type: "slave",
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typeOfWater: tankInfo?.typeOfWater || "",
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outDoor_status: slave.outDoor_status || "inprogress"
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};
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}));
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const masterComments = (support.comments || []).filter(
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comment => comment.hardwareId === master.hardwareId && comment.customerId === customerId
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).map(c => ({
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text: c.text,
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commentsTime: c.createdAt ? moment(c.createdAt).tz("Asia/Kolkata").format("DD-MM-YYYY HH:mm") : null
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}));
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const orderDetails = orderMap[master.hardwareId?.trim()] || {};
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const issue = issueMap[master.hardwareId];
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disconnectedIssues.push({
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hardwareId: master.hardwareId,
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masterName: orderDetails.masterName || "",
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location: orderDetails.location || "",
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type: "master",
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connected_status: gsmConnected ? "connected" : "disconnected",
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connected_slave_count: slaveDetails.length,
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gsm_last_check_time: master.gsm_last_check_time || null,
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gsm_last_disconnect_time: master.gsm_last_disconnect_time || null,
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lora_last_disconnect_time: master.lora_last_disconnect_time || null,
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connected_gsm_date: master.connected_gsm_date || "",
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connected_gsm_time: master.connected_gsm_time || "",
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connected_lora_date: master.connected_lora_date || "",
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connected_lora_time: master.connected_lora_time || "",
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support_gm_last_check_time: master.support_gsm_last_check_time || null,
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connected_slaves: slaveDetails,
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comments: masterComments,
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outDoor_status: master.outDoor_status || "inprogress",
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movedAt: issue?.movedAt || null,
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resolvedAt: issue?.resolvedAt || null,
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category: issue?.category || "Uncategorized",
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hardwareList: master.hardwareList || {},
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assignedTo: issue?.assignedTo || null
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});
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}
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return reply.send({
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status_code: 200,
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supportId,
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customerId,
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totalMasters: disconnectedIssues.length,
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disconnectedIssues
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});
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} catch (err) {
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console.error("❌ Error in getLongTermIssuesByCustomer:", err);
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return reply.code(500).send({ error: "Internal server error" });
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}
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};
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// const bcrypt = require("bcrypt");
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// const bcrypt = require("bcrypt");
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exports.createTeamMemberSupport = async (req, reply) => {
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exports.createTeamMemberSupport = async (req, reply) => {
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