diff --git a/src/controllers/installationController.js b/src/controllers/installationController.js
index e902f827..070349a3 100644
--- a/src/controllers/installationController.js
+++ b/src/controllers/installationController.js
@@ -9191,6 +9191,7 @@ exports.resolvedIssuesForSupport = async (req, reply) => {
           type: issue.type,
           hardwareId: issue.hardwareId,
           masterHardwareId,
+          ticketId: issue.ticketId,
           category: "Resolved",
           resolvedAt: nowTime,
           originalMovedAt: issue.movedAt || null,
@@ -9228,6 +9229,7 @@ exports.resolvedIssuesForSupport = async (req, reply) => {
           type: issue.type,
           hardwareId: issue.hardwareId,
           masterHardwareId,
+          ticketId: issue.ticketId,
           category: "Escalation",
           movedAt: nowTime,
           movedToCategory: true,
diff --git a/src/models/store.js b/src/models/store.js
index 4a3291a6..0167e3fb 100644
--- a/src/models/store.js
+++ b/src/models/store.js
@@ -332,6 +332,8 @@ const installationschema = new mongoose.Schema({
       category: String, // will be 'Resolved'
       resolvedAt: String, // ISO string or Date
       originalMovedAt: String, // store original movedAt for reference
+      ticketId: String,
+
     }
   ],
      masterDisconnected: [{  // new field for master disconnected details