raise a ticket logic

src/controllers/installationController.js

@@ -635,7 +635,7 @@ exports.assignTeamMemberToQuotation = async (request, reply) => {
     // 🔁 Raise ticket if applicable
     const sensor = await Insensors.findOne({ hardwareId }).lean();
     if (sensor?.customerId) {
-      await raiseATicketLikeLogic(sensor.customerId, hardwareId);
+      //await raiseATicketLikeLogic(sensor.customerId, hardwareId);
     }
 
     return reply.send({
@@ -716,7 +716,7 @@ exports.getByHardwareIdSupport = async (req, reply) => {
     // 🔁 Raise ticket if applicable
     const sensor = await Insensors.findOne({ hardwareId }).lean();
     if (sensor?.customerId) {
-      await raiseATicketLikeLogic(sensor.customerId, hardwareId);
+      //await raiseATicketLikeLogic(sensor.customerId, hardwareId);
     }
 
     return reply.send({
@@ -3873,13 +3873,13 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
       s =>
         s.hardwareId?.trim().toLowerCase() === normalizedConnectedTo &&
         s.type === "master" &&
-        s.support_issue_status === "inactive"
+        s.support_issue_status !== "active" // 🔴 Don't raise if already active
     );
     if (!masterSensor) return;
 
     const orderMap = {};
     orders.forEach(order => {
-      order.master_connections.forEach(conn => {
+      order.master_connections?.forEach(conn => {
         orderMap[conn.hardwareId] = {
           masterName: conn.master_name || null,
           location: conn.location || null
@@ -3897,12 +3897,15 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
     const connectedSlaves = sensors.filter(
       s =>
         s.connected_to?.trim().toLowerCase() === normalizedConnectedTo &&
-        s.type === "slave" &&
-        s.support_issue_status === "inactive"
+        s.type === "slave"
     );
 
     const disconnectedSlaves = connectedSlaves
-      .filter(s => s.connected_status === "disconnected")
+      .filter(
+        s =>
+          s.connected_status === "disconnected" &&
+          s.support_issue_status !== "active" // 🔴 Don't re-raise for already active
+      )
       .map(s => ({
         slaveHardwareId: s.tankhardwareId?.trim().toLowerCase(),
         slaveName: s.tankName || "Unknown Slave"
@@ -3999,40 +4002,45 @@ cron.schedule("* * * * *", async () => {
   try {
     console.log("🔁 Running auto-disconnect ticket check...");
 
+    // Get all master sensors
     const allMasters = await Insensors.find({ type: "master" }).lean();
 
     for (const master of allMasters) {
       const customerId = master.customerId;
       const hardwareId = master.hardwareId;
 
+      // Get all slaves connected to this master
       const connectedSlaves = await Insensors.find({
         connected_to: hardwareId,
         type: "slave"
       }).lean();
 
+      // Filter disconnected slaves (regardless of support_issue_status)
       const disconnectedSlaves = connectedSlaves.filter(
         s => s.connected_status === "disconnected"
       );
 
+      // Check master disconnected and active status
       const masterIsDisconnected = master.connected_status === "disconnected";
-
-      // ✅ Check if master already has unresolved ticket
       const masterAlreadyActive = master.support_issue_status === "active";
 
-      // ✅ Check if any disconnected slave already has unresolved ticket
+      // Check if any disconnected slave is already marked active
       const anySlaveAlreadyActive = disconnectedSlaves.some(
         slave => slave.support_issue_status === "active"
       );
 
-      // ✅ Only raise a ticket if not already active
+      // Decide if ticket should be raised:
+      // Raise if master is disconnected and not already active
+      // OR there are disconnected slaves and none of them are active
       const shouldRaiseTicket =
         (masterIsDisconnected && !masterAlreadyActive) ||
         (disconnectedSlaves.length > 0 && !anySlaveAlreadyActive);
 
       if (shouldRaiseTicket) {
+        console.log(`⚠️ Raising ticket for master: ${hardwareId}`);
         await raiseATicketLikeLogic(customerId, hardwareId);
       } else {
-        console.log(`Skipping ticket for ${hardwareId} — already active.`);
+        console.log(`✅ Skipping ticket for ${hardwareId} — already active.`);
       }
     }
   } catch (err) {
@@ -4041,6 +4049,8 @@ cron.schedule("* * * * *", async () => {
 });
 
 
+
+
 exports.raiseATicketBuildingDetails = async (req, reply) => {
   try {
     const { customerId, connected_to, installationId } = req.params;