diff --git a/src/controllers/installationController.js b/src/controllers/installationController.js
index df4bddb1..6cc867b9 100644
--- a/src/controllers/installationController.js
+++ b/src/controllers/installationController.js
@@ -7774,7 +7774,6 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
       }
     });
 
-    // ✅ Exclude resolved hardwareIds from disconnected list
     const resolvedHardwareIds = new Set();
     (supportRecord.resolvedIssues || []).forEach(issue => {
       if (issue.hardwareId) resolvedHardwareIds.add(issue.hardwareId.trim().toLowerCase());
@@ -7797,7 +7796,6 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
 
     const allHardwareIds = [...hardwareIdsArray];
 
-    // ✅ Fetch all relevant sensors (connected or disconnected)
     const relevantSensorsRaw = await Insensors.find({
       $or: [
         { connected_to: { $in: allHardwareIds } },
@@ -7806,7 +7804,17 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
       ]
     }).lean();
 
-    // ✅ Filter out categorized and resolved sensors
+    // ✅ Allow resolved hardwareIds that are part of new unresolved issues
+    const unresolvedHardwareIdSet = new Set();
+    unresolvedIssues.forEach(issue => {
+      if (issue.hardwareId) unresolvedHardwareIdSet.add(issue.hardwareId.trim().toLowerCase());
+      if (Array.isArray(issue.hardwareIds)) {
+        issue.hardwareIds.forEach(id => {
+          if (typeof id === "string") unresolvedHardwareIdSet.add(id.trim().toLowerCase());
+        });
+      }
+    });
+
     const sensors = relevantSensorsRaw.filter(sensor => {
       const ids = [
         sensor.hardwareId?.trim().toLowerCase(),
@@ -7814,7 +7822,8 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
         sensor.tankhardwareId?.trim().toLowerCase()
       ];
       return !ids.some(id =>
-        existingCategorizedHardwareIds.has(id) || resolvedHardwareIds.has(id)
+        existingCategorizedHardwareIds.has(id) ||
+        (resolvedHardwareIds.has(id) && !unresolvedHardwareIdSet.has(id))
       );
     });
 
@@ -7836,7 +7845,7 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
         ];
 
         const isCategorizedOrResolved = [sensorHw, sensorConnected, sensorHardwareId].some(id =>
-          id && (existingCategorizedHardwareIds.has(id) || resolvedHardwareIds.has(id))
+          id && (existingCategorizedHardwareIds.has(id) || (resolvedHardwareIds.has(id) && !unresolvedHardwareIdSet.has(id)))
         );
         if (isCategorizedOrResolved) continue;
 
@@ -7846,7 +7855,7 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
           (sensorHardwareId && allIssueHardwareIds.includes(sensorHardwareId))
         ) {
           for (const hw of allIssueHardwareIds) {
-            if (hw && !existingCategorizedHardwareIds.has(hw) && !resolvedHardwareIds.has(hw)) {
+            if (hw && !existingCategorizedHardwareIds.has(hw) && (!resolvedHardwareIds.has(hw) || unresolvedHardwareIdSet.has(hw))) {
               customerHardwareMap[custId].add(hw);
             }
           }