diff --git a/src/controllers/installationController.js b/src/controllers/installationController.js
index 71865407..68c40002 100644
--- a/src/controllers/installationController.js
+++ b/src/controllers/installationController.js
@@ -7663,29 +7663,35 @@ exports.resolvedIssuesForSupport = async (req, reply) => {
       return reply.code(404).send({ message: "Support record not found" });
     }
 
-    if (!Array.isArray(support.categorizedIssues)) {
-      support.categorizedIssues = [];
-    }
-
-    if (!Array.isArray(support.resolvedIssues)) {
-      support.resolvedIssues = [];
-    }
+    if (!Array.isArray(support.categorizedIssues)) support.categorizedIssues = [];
+    if (!Array.isArray(support.resolvedIssues)) support.resolvedIssues = [];
 
     const nowTime = moment().tz("Asia/Kolkata").format("YYYY-MM-DD HH:mm:ss");
 
-    // Find the issue in categorizedIssues matching hardwareId and category
-    const index = support.categorizedIssues.findIndex((issue) => {
-      if (issue.hardwareId === hardwareId && issue.category === category) return true;
-      return false;
-    });
+    // Try to find issue in categorizedIssues
+    let categorizedIndex = support.categorizedIssues.findIndex(
+      (issue) => issue.hardwareId === hardwareId
+    );
 
-    if (index === -1) {
+    // Try to find issue in resolvedIssues
+    let resolvedIndex = support.resolvedIssues.findIndex(
+      (issue) => issue.hardwareId === hardwareId
+    );
+
+    // We want to get the issue object (prefer from categorizedIssues, else resolvedIssues)
+    let issue =
+      categorizedIndex !== -1
+        ? support.categorizedIssues[categorizedIndex]
+        : resolvedIndex !== -1
+        ? support.resolvedIssues[resolvedIndex]
+        : null;
+
+    if (!issue) {
       return reply.code(404).send({
-        message: `No issue found in categorizedIssues with hardwareId: ${hardwareId} and category: ${category}`,
+        message: `No issue found with hardwareId: ${hardwareId}`,
       });
     }
 
-    const issue = support.categorizedIssues[index];
     const masterHardwareId = issue.masterHardwareId || issue.hardwareId;
 
     // Fetch master and slaves connection status
@@ -7700,34 +7706,65 @@ exports.resolvedIssuesForSupport = async (req, reply) => {
       master.connected_status === "connected" &&
       slaves.every((s) => s.connected_status === "connected");
 
-    if (!allConnected) {
-      return reply.send({
-        message: "Master or some slaves are not connected yet. Issue cannot be resolved.",
-      });
-    }
+    if (allConnected) {
+      // If all connected, move to resolvedIssues if not already there
+      if (resolvedIndex === -1) {
+        // Add to resolvedIssues
+        support.resolvedIssues.push({
+          type: issue.type,
+          hardwareId: issue.hardwareId,
+          masterHardwareId,
+          category: "Resolved",
+          resolvedAt: nowTime,
+          originalMovedAt: issue.movedAt || null,
+          movedToCategory: true,
+          slaveName: issue.slaveName || null,
+        });
+      }
 
-    // Move issue to resolvedIssues
-    const resolvedIssue = {
-      type: issue.type,
-      hardwareId: issue.hardwareId,
-      masterHardwareId,
-      category: "Resolved",
-      resolvedAt: nowTime,
-      originalMovedAt: issue.movedAt || null,
-      movedToCategory: true,
-      slaveName: issue.slaveName || null,
-    };
+      // Remove from categorizedIssues if present
+      if (categorizedIndex !== -1) {
+        support.categorizedIssues.splice(categorizedIndex, 1);
+      }
 
-    support.resolvedIssues.push(resolvedIssue);
+      await support.save();
+      return reply.send({ message: "Issue moved to resolved category successfully" });
+    } else {
+      // Some device disconnected — move or keep in categorizedIssues with "Escalation" category
 
-    // Remove from categorizedIssues
-    support.categorizedIssues.splice(index, 1);
+      // Remove from resolvedIssues if present (issue is no longer resolved)
+      if (resolvedIndex !== -1) {
+        support.resolvedIssues.splice(resolvedIndex, 1);
+      }
 
-    await support.save();
+      if (categorizedIndex === -1) {
+        // Not in categorizedIssues — add it now
+        support.categorizedIssues.push({
+          type: issue.type,
+          hardwareId: issue.hardwareId,
+          masterHardwareId,
+          category: "Escalation",
+          movedAt: nowTime,
+          movedToCategory: true,
+          slaveName: issue.slaveName || null,
+        });
+      } else {
+        // Already in categorizedIssues — update category to "Escalation" if different
+        if (support.categorizedIssues[categorizedIndex].category !== "Escalation") {
+          support.categorizedIssues[categorizedIndex].category = "Escalation";
+          support.categorizedIssues[categorizedIndex].movedAt = nowTime;
+          support.categorizedIssues[categorizedIndex].movedToCategory = true;
+        }
+      }
 
-    return reply.send({ message: "Issue moved to resolved category successfully" });
+      await support.save();
+      return reply.send({
+        message:
+          "Master or some slaves are disconnected. Issue moved/kept in escalation category.",
+      });
+    }
   } catch (err) {
-    console.error("Error in updateIssueResolutionBasedOnConnectionStatus:", err);
+    console.error("Error in resolvedIssuesForSupport:", err);
     return reply.code(500).send({ error: "Internal Server Error" });
   }
-};
\ No newline at end of file
+};