diff --git a/src/controllers/installationController.js b/src/controllers/installationController.js
index 574b96ce..a9d55641 100644
--- a/src/controllers/installationController.js
+++ b/src/controllers/installationController.js
@@ -5125,9 +5125,12 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
       return reply.code(404).send({ message: "No support record found for this supportId" });
     }
 
-    // 2. Collect all hardwareIds (hardwareId + hardwareIds[])
+    // 2. Filter only unresolved issues
+    const unresolvedIssues = (supportRecord.issues || []).filter(issue => issue.resolved === false);
+
+    // 3. Collect all hardwareIds (hardwareId + hardwareIds[] from unresolved issues)
     const allHardwareIds = new Set();
-    for (const issue of supportRecord.issues) {
+    for (const issue of unresolvedIssues) {
       if (issue.hardwareId) allHardwareIds.add(issue.hardwareId.trim().toLowerCase());
       if (Array.isArray(issue.hardwareIds)) {
         issue.hardwareIds.forEach(id => {
@@ -5137,12 +5140,12 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
     }
 
     if (allHardwareIds.size === 0) {
-      return reply.code(404).send({ message: "No hardware IDs found in issues" });
+      return reply.code(404).send({ message: "No unresolved hardware IDs found in issues" });
     }
 
     const hardwareIdsArray = Array.from(allHardwareIds);
 
-    // 3. Find disconnected insensors using connected_to match (normalize connected_to)
+    // 4. Find disconnected insensors using connected_to match
     const disconnectedSensors = await Insensors.find({
       connected_to: { $in: hardwareIdsArray }
     }).lean();
@@ -5151,11 +5154,11 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
       return reply.code(404).send({ message: "No disconnected issues found" });
     }
 
-    // 4. Get unique customerIds from disconnected sensors
+    // 5. Get unique customerIds from disconnected sensors
     const customerIds = [...new Set(disconnectedSensors.map(s => s.customerId))];
     const customers = await User.find({ customerId: { $in: customerIds } }).lean();
 
-    // 5. For each customer, calculate total unique hardwareIds involved in their disconnected sensors
+    // 6. For each customer, calculate total unique hardwareIds involved in their disconnected sensors
     const customerHardwareMap = {};
 
     for (const sensor of disconnectedSensors) {
@@ -5167,7 +5170,7 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
       const sensorHw = sensor.tankhardwareId?.trim().toLowerCase();
       const sensorConnected = sensor.connected_to?.trim().toLowerCase();
 
-      for (const issue of supportRecord.issues) {
+      for (const issue of unresolvedIssues) {
         const issueHw = issue.hardwareId?.trim().toLowerCase();
 
         if (
@@ -5188,15 +5191,15 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
       }
     }
 
-    // 6. Build final response
+    // 7. Build final response
     const response = [];
 
     for (const user of customers) {
       const custId = user.customerId;
       const hardwareIdSet = customerHardwareMap[custId] || new Set();
 
-      // Extract latest issue-specific lastTicketRaisedAt
-      const relatedIssues = supportRecord.issues.filter(issue => {
+      // Extract latest unresolved issue-specific lastTicketRaisedAt
+      const relatedIssues = unresolvedIssues.filter(issue => {
         const issueHw = issue.hardwareId?.trim().toLowerCase();
         const hardwareIds = issue.hardwareIds?.map(id => id?.trim().toLowerCase()) || [];
         const allIds = [issueHw, ...hardwareIds];
@@ -5269,6 +5272,8 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
 
 
 
+
+
 exports.getDisconnectedCustomerDetailsByTeamMemberId = async (req, reply) => {
   try {
     const { support_teamMemberId } = req.params;