issues

src/controllers/installationController.js

@@ -4557,42 +4557,85 @@ const generateTicketId = () => {
 //   console.log(`✅ New ticket raised for ${masterHardwareId}`);
 // };
 
+// const raiseATicketLikeLogic = async (supportRecord, masterHardwareId, slaveData = []) => {
+//   const now = new Date();
+//   const formattedNow = new Date(now.getTime() + 19800000) // +05:30 offset in ms
+//     .toISOString()
+//     .replace("T", " ")
+//     .substring(0, 19);
+
+//   // Check if already categorized
+//   const alreadyCategorized = supportRecord.categorizedIssues.some(
+//     (catIssue) => catIssue.hardwareId === masterHardwareId
+//   );
+//   if (alreadyCategorized) {
+//     console.log(`⛔ Ticket for ${masterHardwareId} already categorized. Skipping.`);
+//     return;
+//   }
+
+//   // Check for existing unresolved, uncategorized ticket for same master
+//   const duplicateExists = supportRecord.issues.some((issue) => {
+//     return (
+//       issue.hardwareId === masterHardwareId &&
+//       issue.masterHardwareId === masterHardwareId &&
+//       issue.resolved === false &&
+//       issue.movedToCategory === false
+//     );
+//   });
+
+//   if (duplicateExists) {
+//     console.log(`⛔ Duplicate unresolved issue already exists for ${masterHardwareId}. Skipping.`);
+//     return;
+//   }
+
+//   // Prepare slave hardwareIds and names
+//   const slaveHardwareIds = slaveData.map((slave) => slave.tankhardwareId).sort();
+//   const slaveNames = slaveData.map((slave) => slave.sensorName || slave.tankName || "").sort();
+
+//   // Create new issue
+//   const newIssue = {
+//     type: "GSM or LoRa Disconnected",
+//     masterHardwareId,
+//     hardwareId: masterHardwareId,
+//     hardwareIds: slaveHardwareIds,
+//     slaveNames: slaveNames,
+//     resolved: false,
+//     movedToCategory: false,
+//     lastTicketRaisedAt: formattedNow,
+//     createdAt: formattedNow,
+//   };
+
+//   supportRecord.issues.push(newIssue);
+//   supportRecord.lastTicketRaisedAt = formattedNow;
+
+//   await supportRecord.save();
+//   console.log(`✅ New ticket raised for ${masterHardwareId}`);
+// };
+
 const raiseATicketLikeLogic = async (supportRecord, masterHardwareId, slaveData = []) => {
   const now = new Date();
-  const formattedNow = new Date(now.getTime() + 19800000) // +05:30 offset in ms
+  const formattedNow = new Date(now.getTime() + 19800000) // +05:30 IST offset
     .toISOString()
     .replace("T", " ")
     .substring(0, 19);
 
-  // Check if already categorized
-  const alreadyCategorized = supportRecord.categorizedIssues.some(
-    (catIssue) => catIssue.hardwareId === masterHardwareId
-  );
-  if (alreadyCategorized) {
-    console.log(`⛔ Ticket for ${masterHardwareId} already categorized. Skipping.`);
-    return;
-  }
+  // ✅ If issue already exists anywhere for this hardwareId, SKIP
+  const issueAlreadyExists = [
+    ...supportRecord.issues,
+    ...supportRecord.categorizedIssues,
+    ...supportRecord.resolvedIssues
+  ].some((issue) => issue.hardwareId === masterHardwareId);
 
-  // Check for existing unresolved, uncategorized ticket for same master
-  const duplicateExists = supportRecord.issues.some((issue) => {
-    return (
-      issue.hardwareId === masterHardwareId &&
-      issue.masterHardwareId === masterHardwareId &&
-      issue.resolved === false &&
-      issue.movedToCategory === false
-    );
-  });
-
-  if (duplicateExists) {
-    console.log(`⛔ Duplicate unresolved issue already exists for ${masterHardwareId}. Skipping.`);
+  if (issueAlreadyExists) {
+    console.log(`⛔ Issue already exists for ${masterHardwareId}. Not raising again.`);
     return;
   }
 
-  // Prepare slave hardwareIds and names
-  const slaveHardwareIds = slaveData.map((slave) => slave.tankhardwareId).sort();
-  const slaveNames = slaveData.map((slave) => slave.sensorName || slave.tankName || "").sort();
+  // ✅ Prepare slave hardwareIds and names
+  const slaveHardwareIds = slaveData.map((s) => s.tankhardwareId).sort();
+  const slaveNames = slaveData.map((s) => s.sensorName || s.tankName || "").sort();
 
-  // Create new issue
+  // ✅ Create new issue
   const newIssue = {
     type: "GSM or LoRa Disconnected",
     masterHardwareId,
@@ -4612,6 +4655,7 @@ const raiseATicketLikeLogic = async (supportRecord, masterHardwareId, slaveData
   console.log(`✅ New ticket raised for ${masterHardwareId}`);
 };
 
+
 cron.schedule("*/1 * * * *", async () => {
   try {
     console.log("🔁 Running auto-disconnect ticket check...");