diff --git a/src/controllers/installationController.js b/src/controllers/installationController.js
index 29e33c37..dc77382a 100644
--- a/src/controllers/installationController.js
+++ b/src/controllers/installationController.js
@@ -3868,6 +3868,103 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
 };
 
 
+exports.getDisconnectedCustomerDetailsByTeamMemberId = async (req, reply) => {
+  try {
+    const { support_teamMemberId } = req.params;
+
+    if (!support_teamMemberId) {
+      return reply.code(400).send({ error: "support_teamMemberId is required" });
+    }
+
+    // 1. Find support document that includes the given team member ID
+    const supportRecord = await Support.findOne({
+      "team_member.team_member.support_teamMemberId": support_teamMemberId
+    }).lean();
+
+    if (!supportRecord) {
+      return reply.code(404).send({ message: "No support record found for this team member ID" });
+    }
+
+    // 2. Extract all hardwareIds from issues
+    const hardwareIds = [];
+    for (const issue of supportRecord.issues || []) {
+      if (issue.hardwareId) hardwareIds.push(issue.hardwareId);
+      if (Array.isArray(issue.hardwareIds)) hardwareIds.push(...issue.hardwareIds);
+    }
+
+    if (hardwareIds.length === 0) {
+      return reply.code(404).send({ message: "No hardware IDs found in issues" });
+    }
+
+    // 3. Find disconnected Insensors matching connected_to
+    const disconnectedSensors = await Insensors.find({
+      connected_to: { $in: hardwareIds },
+      connected_status: "disconnected"
+    }).lean();
+
+    if (disconnectedSensors.length === 0) {
+      return reply.code(404).send({ message: "No disconnected issues found" });
+    }
+
+    // 4. Get unique customerIds
+    const customerIds = [...new Set(disconnectedSensors.map(s => s.customerId))];
+
+    // 5. Get User data
+    const customers = await User.find({ customerId: { $in: customerIds } }).lean();
+
+    // 6. Format response
+    const uniqueCustomerMap = {};
+    for (const user of customers) {
+      if (!uniqueCustomerMap[user.customerId]) {
+        uniqueCustomerMap[user.customerId] = {
+          customer: {
+            customerId: user.customerId,
+            username: user.username || "",
+            firstName: user.profile?.firstName || "",
+            lastName: user.profile?.lastName || "",
+            phone: user.phone || user.profile?.contactNumber || "",
+            email: user.emails?.[0]?.email || "",
+            phoneVerified: user.phoneVerified || false,
+            address1: user.profile?.address1 || "",
+            address2: user.profile?.address2 || "",
+            city: user.profile?.city || "",
+            state: user.profile?.state || "",
+            country: user.profile?.country || "",
+            zip: user.profile?.zip || "",
+            notes: user.profile?.notes || "",
+            latitude: user.latitude,
+            longitude: user.longitude,
+            fcmIds: (user.fcmIds || []).filter(fcm => typeof fcm === "string" && fcm.startsWith("d")),
+            installationId: user.installationId || "",
+            notificationPreferences: {
+              allowNotifications: user.allowNotifications || false,
+              automaticStartAndStopNotify: user.automaticStartAndStopNotify || false,
+              manualStartAndStopNotify: user.manualStartAndStopNotify || false,
+              criticalLowWaterAlert: user.criticalLowWaterAlert || false,
+              lowWaterAlert: user.lowWaterAlert || false,
+              notificationPreference: user.notificationPreference || "never"
+            },
+            surveyStatus: user.survey_status || "pending",
+            buildingName: user.buildingName,
+            stripePaymentStatus: user.stripePaymentStatus || false,
+            stripeSubscriptionStatus: user.stripeSubscriptionStatus || false,
+            createdAt: user.createdAt,
+            updatedAt: user.updatedAt
+          }
+        };
+      }
+    }
+
+    return reply.send({
+      status_code: 200,
+      data: Object.values(uniqueCustomerMap)
+    });
+
+  } catch (error) {
+    console.error("Error in getDisconnectedCustomerDetailsByTeamMemberId:", error);
+    return reply.code(500).send({ error: "Internal server error" });
+  }
+};
 
 
 exports.getDisconnectedMoveCustomerDetails = async (req, reply) => {
diff --git a/src/routes/installationRoute.js b/src/routes/installationRoute.js
index 36226769..775119c9 100644
--- a/src/routes/installationRoute.js
+++ b/src/routes/installationRoute.js
@@ -548,6 +548,24 @@ module.exports = function (fastify, opts, next) {
         },
         handler: installationController.getDisconnectedCustomerDetails,
       });
+
+      fastify.get("/api/disconnectedCustomersbyTeamMember/:support_teamMemberId", {
+        schema: {
+          description: "Get disconnected customer details by team member ID",
+          tags: ["Support"],
+          summary: "Disconnected Customer Details by Team Member",
+          params: {
+            type: "object",
+            properties: {
+              support_teamMemberId: { type: "string" }
+            },
+            required: ["support_teamMemberId"]
+          }
+        },
+        handler: installationController.getDisconnectedCustomerDetailsByTeamMemberId
+      });
+      
+
       fastify.get("/api/moveisseshebuildingdetails/:supportId", {
         schema: {
           description: "Move the ticket Get building details move for Support",