ashok 4 months ago
commit 55dd54f854

@ -7663,29 +7663,35 @@ exports.resolvedIssuesForSupport = async (req, reply) => {
return reply.code(404).send({ message: "Support record not found" });
}
if (!Array.isArray(support.categorizedIssues)) {
support.categorizedIssues = [];
}
if (!Array.isArray(support.resolvedIssues)) {
support.resolvedIssues = [];
}
if (!Array.isArray(support.categorizedIssues)) support.categorizedIssues = [];
if (!Array.isArray(support.resolvedIssues)) support.resolvedIssues = [];
const nowTime = moment().tz("Asia/Kolkata").format("YYYY-MM-DD HH:mm:ss");
// Find the issue in categorizedIssues matching hardwareId and category
const index = support.categorizedIssues.findIndex((issue) => {
if (issue.hardwareId === hardwareId && issue.category === category) return true;
return false;
});
// Try to find issue in categorizedIssues
let categorizedIndex = support.categorizedIssues.findIndex(
(issue) => issue.hardwareId === hardwareId
);
if (index === -1) {
// Try to find issue in resolvedIssues
let resolvedIndex = support.resolvedIssues.findIndex(
(issue) => issue.hardwareId === hardwareId
);
// We want to get the issue object (prefer from categorizedIssues, else resolvedIssues)
let issue =
categorizedIndex !== -1
? support.categorizedIssues[categorizedIndex]
: resolvedIndex !== -1
? support.resolvedIssues[resolvedIndex]
: null;
if (!issue) {
return reply.code(404).send({
message: `No issue found in categorizedIssues with hardwareId: ${hardwareId} and category: ${category}`,
message: `No issue found with hardwareId: ${hardwareId}`,
});
}
const issue = support.categorizedIssues[index];
const masterHardwareId = issue.masterHardwareId || issue.hardwareId;
// Fetch master and slaves connection status
@ -7700,34 +7706,66 @@ exports.resolvedIssuesForSupport = async (req, reply) => {
master.connected_status === "connected" &&
slaves.every((s) => s.connected_status === "connected");
if (!allConnected) {
return reply.send({
message: "Master or some slaves are not connected yet. Issue cannot be resolved.",
});
}
if (allConnected) {
// If all connected, move to resolvedIssues if not already there
if (resolvedIndex === -1) {
// Add to resolvedIssues
support.resolvedIssues.push({
type: issue.type,
hardwareId: issue.hardwareId,
masterHardwareId,
category: "Resolved",
resolvedAt: nowTime,
originalMovedAt: issue.movedAt || null,
movedToCategory: true,
slaveName: issue.slaveName || null,
});
}
// Move issue to resolvedIssues
const resolvedIssue = {
type: issue.type,
hardwareId: issue.hardwareId,
masterHardwareId,
category: "Resolved",
resolvedAt: nowTime,
originalMovedAt: issue.movedAt || null,
movedToCategory: true,
slaveName: issue.slaveName || null,
};
// Remove from categorizedIssues if present
if (categorizedIndex !== -1) {
support.categorizedIssues.splice(categorizedIndex, 1);
}
support.resolvedIssues.push(resolvedIssue);
await support.save();
return reply.send({ message: "Issue moved to resolved category successfully" });
} else {
// Some device disconnected — move or keep in categorizedIssues with "Escalation" category
// Remove from categorizedIssues
support.categorizedIssues.splice(index, 1);
// Remove from resolvedIssues if present (issue is no longer resolved)
if (resolvedIndex !== -1) {
support.resolvedIssues.splice(resolvedIndex, 1);
}
if (categorizedIndex === -1) {
// Not in categorizedIssues — add it now
support.categorizedIssues.push({
type: issue.type,
hardwareId: issue.hardwareId,
masterHardwareId,
category: "Escalation",
movedAt: nowTime,
movedToCategory: true,
slaveName: issue.slaveName || null,
});
} else {
// Already in categorizedIssues — update category to "Escalation" if different
if (support.categorizedIssues[categorizedIndex].category !== "Escalation") {
support.categorizedIssues[categorizedIndex].category = "Escalation";
support.categorizedIssues[categorizedIndex].movedAt = nowTime;
support.categorizedIssues[categorizedIndex].movedToCategory = true;
}
}
await support.save();
return reply.send({ message: "Issue moved to resolved category successfully" });
await support.save();
return reply.send({
message:
"Master or some slaves are disconnected. Issue moved/kept in escalation category.",
});
}
} catch (err) {
console.error("Error in updateIssueResolutionBasedOnConnectionStatus:", err);
console.error("Error in resolvedIssuesForSupport:", err);
return reply.code(500).send({ error: "Internal Server Error" });
}
};
Loading…
Cancel
Save