ashok 4 months ago
commit 4c428497c4

@ -3859,130 +3859,181 @@ const cron = require("node-cron");
// }
// };
const raiseATicketLikeLogic = async (customerId, connected_to) => {
try {
if (!customerId || !connected_to) return;
// const raiseATicketLikeLogic = async (customerId, connected_to) => {
// try {
// if (!customerId || !connected_to) return;
const normalizedConnectedTo = connected_to.trim().toLowerCase();
// const normalizedConnectedTo = connected_to.trim().toLowerCase();
const sensors = await Insensors.find({ customerId }).lean();
if (!sensors.length) return;
// const sensors = await Insensors.find({ customerId }).lean();
// if (!sensors.length) return;
const masterSensor = sensors.find(
(s) => s.hardwareId?.trim().toLowerCase() === normalizedConnectedTo && s.type === "master"
);
if (!masterSensor) return;
// const masterSensor = sensors.find(
// (s) => s.hardwareId?.trim().toLowerCase() === normalizedConnectedTo && s.type === "master"
// );
// if (!masterSensor) return;
const orders = await Order.find({ customerId }).lean();
// const orders = await Order.find({ customerId }).lean();
const connectedSlaves = sensors.filter(
(s) => s.connected_to?.trim().toLowerCase() === normalizedConnectedTo && s.type === "slave"
);
// const connectedSlaves = sensors.filter(
// (s) => s.connected_to?.trim().toLowerCase() === normalizedConnectedTo && s.type === "slave"
// );
const disconnectedSlaves = connectedSlaves
.filter((s) => s.connected_status === "disconnected")
.map((s) => ({
slaveHardwareId: s.tankhardwareId?.trim().toLowerCase(),
slaveName: s.tankName || "Unknown Slave",
}));
// const disconnectedSlaves = connectedSlaves
// .filter((s) => s.connected_status === "disconnected")
// .map((s) => ({
// slaveHardwareId: s.tankhardwareId?.trim().toLowerCase(),
// slaveName: s.tankName || "Unknown Slave",
// }));
const supportRecord = await Support.findOne({ supportId: "AWHYSU64" });
if (!supportRecord) return;
// const supportRecord = await Support.findOne({ supportId: "AWHYSU64" });
// if (!supportRecord) return;
const now = moment.tz("Asia/Kolkata");
const formattedNow = now.format("YYYY-MM-DD HH:mm:ss");
// const now = moment.tz("Asia/Kolkata");
// const formattedNow = now.format("YYYY-MM-DD HH:mm:ss");
const existingMasterIssue = supportRecord.issues.find(
(issue) =>
issue.hardwareId?.trim().toLowerCase() === normalizedConnectedTo &&
issue.type === "GSM or LoRa Disconnected" &&
!issue.resolved &&
!issue.movedToCategory
);
// const existingMasterIssue = supportRecord.issues.find(
// (issue) =>
// issue.hardwareId?.trim().toLowerCase() === normalizedConnectedTo &&
// issue.type === "GSM or LoRa Disconnected" &&
// !issue.resolved &&
// !issue.movedToCategory
// );
if (existingMasterIssue) {
if (masterSensor.connected_status === "connected") {
return;
}
return;
}
// if (existingMasterIssue) {
// if (masterSensor.connected_status === "connected") {
// return;
// }
// return;
// }
const existingSlaveHardwareIds = new Set();
supportRecord.issues
.filter(
(issue) =>
issue.hardwareId?.trim().toLowerCase() === normalizedConnectedTo &&
!issue.movedToCategory
)
.forEach((issue) => {
(issue.hardwareIds || []).forEach((id) => {
if (typeof id === "string") {
existingSlaveHardwareIds.add(id.trim().toLowerCase());
}
});
});
// const existingSlaveHardwareIds = new Set();
// supportRecord.issues
// .filter(
// (issue) =>
// issue.hardwareId?.trim().toLowerCase() === normalizedConnectedTo &&
// !issue.movedToCategory
// )
// .forEach((issue) => {
// (issue.hardwareIds || []).forEach((id) => {
// if (typeof id === "string") {
// existingSlaveHardwareIds.add(id.trim().toLowerCase());
// }
// });
// });
// const newSlaveHardwareIds = [];
// const newSlaveNames = [];
// for (const slave of disconnectedSlaves) {
// const sensorCurrent = sensors.find(
// (s) => s.tankhardwareId?.trim().toLowerCase() === slave.slaveHardwareId
// );
// console.log("sensorCurrent",sensorCurrent)
// if (
// sensorCurrent &&
// sensorCurrent.connected_status === "disconnected" &&
// !existingSlaveHardwareIds.has(slave.slaveHardwareId)
// ) {
// newSlaveHardwareIds.push(slave.slaveHardwareId);
// newSlaveNames.push(slave.slaveName);
// }
// }
// // 👇 Even if no new slaves found, if master is disconnected, still raise a ticket
// const masterDisconnected = masterSensor.connected_status !== "connected";
// if (!masterDisconnected && newSlaveHardwareIds.length === 0) {
// return;
// }
// const lastDataTime =
// masterSensor.connected_gsm_date && masterSensor.connected_gsm_time
// ? `${masterSensor.connected_gsm_date} ${masterSensor.connected_gsm_time}`
// : "No data";
// const message = `Master ${connected_to} is ${masterSensor.connected_status || "disconnected"}${newSlaveHardwareIds.length > 0
// ? ` with ${newSlaveHardwareIds.length} disconnected slave(s)`
// : ""}`;
// const newIssue = {
// type: "GSM or LoRa Disconnected",
// masterHardwareId: normalizedConnectedTo,
// hardwareId: normalizedConnectedTo,
// hardwareIds: newSlaveHardwareIds,
// slaveNames: newSlaveNames,
// message,
// disconnectedAt: lastDataTime,
// lastTicketRaisedAt: formattedNow,
// resolved: false,
// movedToCategory: false,
// createdAt: formattedNow,
// };
const newSlaveHardwareIds = [];
const newSlaveNames = [];
// await Support.findOneAndUpdate(
// { supportId: "AWHYSU64" },
// {
// $push: { issues: newIssue },
// $set: { updatedAt: new Date() },
// }
// );
// } catch (error) {
// console.error("Error in raiseATicketLikeLogic:", error);
// }
// };
for (const slave of disconnectedSlaves) {
const sensorCurrent = sensors.find(
(s) => s.tankhardwareId?.trim().toLowerCase() === slave.slaveHardwareId
const raiseATicketLikeLogic = async (supportRecord, masterHardwareId, slaveData = []) => {
const now = new Date();
const formattedNow = new Date(now.getTime() + 19800000) // +05:30 offset in ms
.toISOString()
.replace("T", " ")
.substring(0, 19);
// Check if already categorized
const alreadyCategorized = supportRecord.categorizedIssues.some(
(catIssue) => catIssue.hardwareId === masterHardwareId
);
console.log("sensorCurrent",sensorCurrent)
if (
sensorCurrent &&
sensorCurrent.connected_status === "disconnected" &&
!existingSlaveHardwareIds.has(slave.slaveHardwareId)
) {
newSlaveHardwareIds.push(slave.slaveHardwareId);
newSlaveNames.push(slave.slaveName);
}
}
// 👇 Even if no new slaves found, if master is disconnected, still raise a ticket
const masterDisconnected = masterSensor.connected_status !== "connected";
// Check if already raised and unresolved & not categorized
const alreadyRaisedUnresolved = supportRecord.issues.some(
(issue) =>
issue.hardwareId === masterHardwareId &&
issue.resolved === false &&
issue.movedToCategory === false
);
if (!masterDisconnected && newSlaveHardwareIds.length === 0) {
if (alreadyCategorized) {
console.log(`⛔ Ticket for ${masterHardwareId} already categorized. Skipping.`);
return;
}
const lastDataTime =
masterSensor.connected_gsm_date && masterSensor.connected_gsm_time
? `${masterSensor.connected_gsm_date} ${masterSensor.connected_gsm_time}`
: "No data";
if (alreadyRaisedUnresolved) {
console.log(`⛔ Unresolved ticket already exists for ${masterHardwareId}. Skipping.`);
return;
}
const message = `Master ${connected_to} is ${masterSensor.connected_status || "disconnected"}${newSlaveHardwareIds.length > 0
? ` with ${newSlaveHardwareIds.length} disconnected slave(s)`
: ""}`;
const slaveHardwareIds = slaveData.map((slave) => slave.hardwareId);
const slaveNames = slaveData.map((slave) => slave.sensorName || slave.tankName || "");
const newIssue = {
type: "GSM or LoRa Disconnected",
masterHardwareId: normalizedConnectedTo,
hardwareId: normalizedConnectedTo,
hardwareIds: newSlaveHardwareIds,
slaveNames: newSlaveNames,
message,
disconnectedAt: lastDataTime,
lastTicketRaisedAt: formattedNow,
masterHardwareId,
hardwareId: masterHardwareId,
hardwareIds: slaveHardwareIds,
slaveNames: slaveNames,
resolved: false,
movedToCategory: false,
lastTicketRaisedAt: formattedNow,
createdAt: formattedNow,
};
await Support.findOneAndUpdate(
{ supportId: "AWHYSU64" },
{
$push: { issues: newIssue },
$set: { updatedAt: new Date() },
}
);
} catch (error) {
console.error("Error in raiseATicketLikeLogic:", error);
}
};
supportRecord.issues.push(newIssue);
supportRecord.lastTicketRaisedAt = formattedNow;
await supportRecord.save();
console.log(`✅ New ticket raised for ${masterHardwareId}`);
};
@ -4160,11 +4211,56 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
// }
// });
// cron.schedule("*/1 * * * *", async () => {
// try {
// console.log("🔁 Running auto-disconnect ticket check...");
// // Find all master sensors
// const allMasters = await Insensors.find({ type: "master" }).lean();
// for (const master of allMasters) {
// const customerId = master.customerId;
// const hardwareId = master.hardwareId;
// if (!customerId || !hardwareId) continue;
// // Find slaves connected to this master
// const connectedSlaves = await Insensors.find({
// connected_to: hardwareId,
// type: "slave"
// }).lean();
// // Filter disconnected slaves
// const disconnectedSlaves = connectedSlaves.filter(
// (s) => s.connected_status === "disconnected"
// );
// const masterIsDisconnected = master.connected_status === "disconnected";
// // Only raise ticket if master is disconnected or has disconnected slaves
// if (masterIsDisconnected || disconnectedSlaves.length > 0) {
// await raiseATicketLikeLogic(customerId, hardwareId);
// }
// }
// console.log("✅ Auto ticket check completed.");
// } catch (err) {
// console.error("Cron error:", err);
// }
// });
cron.schedule("*/1 * * * *", async () => {
try {
console.log("🔁 Running auto-disconnect ticket check...");
// Find all master sensors
// Step 1: Get all support profiles
const allSupportProfiles = await Support.find({}).lean();
for (const supportRecord of allSupportProfiles) {
const supportId = supportRecord.supportId;
if (!supportId) continue;
// Step 2: Find all master sensors (you can filter by zone, supportId etc. if required)
const allMasters = await Insensors.find({ type: "master" }).lean();
for (const master of allMasters) {
@ -4173,34 +4269,33 @@ cron.schedule("*/1 * * * *", async () => {
if (!customerId || !hardwareId) continue;
// Find slaves connected to this master
// Step 3: Find connected slaves for this master
const connectedSlaves = await Insensors.find({
connected_to: hardwareId,
type: "slave"
}).lean();
// Filter disconnected slaves
// Step 4: Check if master or any slave is disconnected
const disconnectedSlaves = connectedSlaves.filter(
(s) => s.connected_status === "disconnected"
);
const masterIsDisconnected = master.connected_status === "disconnected";
// Only raise ticket if master is disconnected or has disconnected slaves
// Step 5: Raise a ticket if needed
if (masterIsDisconnected || disconnectedSlaves.length > 0) {
await raiseATicketLikeLogic(customerId, hardwareId);
await raiseATicketLikeLogic(supportRecord, hardwareId, disconnectedSlaves);
}
}
}
console.log("✅ Auto ticket check completed.");
} catch (err) {
console.error("Cron error:", err);
console.error("Cron error:", err);
}
});
exports.raiseATicketBuildingDetails = async (req, reply) => {
try {
const { customerId, connected_to, installationId } = req.params;

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