ashok 4 months ago
commit 49a3468314

@ -4038,57 +4038,57 @@ const updateConnectedStatusOnly = async (customerId, hardwareId) => {
const raiseATicketLikeLogic = async (supportRecord, masterHardwareId, slaveData = []) => {
const now = new Date();
const formattedNow = new Date(now.getTime() + 19800000) // +05:30 offset in ms
.toISOString()
.replace("T", " ")
.substring(0, 19);
// Check if already categorized
const alreadyCategorized = supportRecord.categorizedIssues.some(
(catIssue) => catIssue.hardwareId === masterHardwareId
);
// Check if already raised and unresolved & not categorized
const alreadyRaisedUnresolved = supportRecord.issues.some(
(issue) =>
issue.hardwareId === masterHardwareId &&
issue.resolved === false &&
issue.movedToCategory === false
);
if (alreadyCategorized) {
console.log(`⛔ Ticket for ${masterHardwareId} already categorized. Skipping.`);
return;
}
if (alreadyRaisedUnresolved) {
console.log(`⛔ Unresolved ticket already exists for ${masterHardwareId}. Skipping.`);
return;
}
// const raiseATicketLikeLogic = async (supportRecord, masterHardwareId, slaveData = []) => {
// const now = new Date();
// const formattedNow = new Date(now.getTime() + 19800000) // +05:30 offset in ms
// .toISOString()
// .replace("T", " ")
// .substring(0, 19);
// // Check if already categorized
// const alreadyCategorized = supportRecord.categorizedIssues.some(
// (catIssue) => catIssue.hardwareId === masterHardwareId
// );
const slaveHardwareIds = slaveData.map((slave) => slave.tankhardwareId);
const slaveNames = slaveData.map((slave) => slave.sensorName || slave.tankName || "");
// // Check if already raised and unresolved & not categorized
// const alreadyRaisedUnresolved = supportRecord.issues.some(
// (issue) =>
// issue.hardwareId === masterHardwareId &&
// issue.resolved === false &&
// issue.movedToCategory === false
// );
const newIssue = {
type: "GSM or LoRa Disconnected",
masterHardwareId,
hardwareId: masterHardwareId,
hardwareIds: slaveHardwareIds,
slaveNames: slaveNames,
resolved: false,
movedToCategory: false,
lastTicketRaisedAt: formattedNow,
createdAt: formattedNow,
};
// if (alreadyCategorized) {
// console.log(`⛔ Ticket for ${masterHardwareId} already categorized. Skipping.`);
// return;
// }
supportRecord.issues.push(newIssue);
supportRecord.lastTicketRaisedAt = formattedNow;
// if (alreadyRaisedUnresolved) {
// console.log(`⛔ Unresolved ticket already exists for ${masterHardwareId}. Skipping.`);
// return;
// }
await supportRecord.save();
console.log(`✅ New ticket raised for ${masterHardwareId}`);
};
// const slaveHardwareIds = slaveData.map((slave) => slave.tankhardwareId);
// const slaveNames = slaveData.map((slave) => slave.sensorName || slave.tankName || "");
// const newIssue = {
// type: "GSM or LoRa Disconnected",
// masterHardwareId,
// hardwareId: masterHardwareId,
// hardwareIds: slaveHardwareIds,
// slaveNames: slaveNames,
// resolved: false,
// movedToCategory: false,
// lastTicketRaisedAt: formattedNow,
// createdAt: formattedNow,
// };
// supportRecord.issues.push(newIssue);
// supportRecord.lastTicketRaisedAt = formattedNow;
// await supportRecord.save();
// console.log(`✅ New ticket raised for ${masterHardwareId}`);
// };
@ -4304,6 +4304,67 @@ const raiseATicketLikeLogic = async (supportRecord, masterHardwareId, slaveData
// }
// });
const raiseATicketLikeLogic = async (supportRecord, masterHardwareId, slaveData = []) => {
const now = new Date();
const formattedNow = new Date(now.getTime() + 19800000) // +05:30 offset in ms
.toISOString()
.replace("T", " ")
.substring(0, 19);
// Check if already categorized
const alreadyCategorized = supportRecord.categorizedIssues.some(
(catIssue) => catIssue.hardwareId === masterHardwareId
);
if (alreadyCategorized) {
console.log(`⛔ Ticket for ${masterHardwareId} already categorized. Skipping.`);
return;
}
// Prepare slave hardwareIds and names
const slaveHardwareIds = slaveData.map((slave) => slave.tankhardwareId).sort();
const slaveNames = slaveData.map((slave) => slave.sensorName || slave.tankName || "").sort();
// Check for existing unresolved and not moved-to-category issue
const duplicateExists = supportRecord.issues.some((issue) => {
const existingSlaveIds = (issue.hardwareIds || []).sort();
const existingSlaveNames = (issue.slaveNames || []).sort();
return (
issue.hardwareId === masterHardwareId &&
issue.masterHardwareId === masterHardwareId &&
issue.resolved === false &&
issue.movedToCategory === false &&
JSON.stringify(existingSlaveIds) === JSON.stringify(slaveHardwareIds) &&
JSON.stringify(existingSlaveNames) === JSON.stringify(slaveNames)
);
});
if (duplicateExists) {
console.log(`⛔ Duplicate unresolved issue already exists for ${masterHardwareId}. Skipping.`);
return;
}
// Create new issue
const newIssue = {
type: "GSM or LoRa Disconnected",
masterHardwareId,
hardwareId: masterHardwareId,
hardwareIds: slaveHardwareIds,
slaveNames: slaveNames,
resolved: false,
movedToCategory: false,
lastTicketRaisedAt: formattedNow,
createdAt: formattedNow,
};
supportRecord.issues.push(newIssue);
supportRecord.lastTicketRaisedAt = formattedNow;
await supportRecord.save();
console.log(`✅ New ticket raised for ${masterHardwareId}`);
};
cron.schedule("*/1 * * * *", async () => {
try {
console.log("🔁 Running auto-disconnect ticket check...");
@ -4325,7 +4386,7 @@ cron.schedule("*/1 * * * *", async () => {
if (!customerId || !hardwareId) continue;
// ✅ Update GSM and LoRa connection statuses
// await updateConnectedStatusOnly(customerId, hardwareId);
await updateConnectedStatusOnly(customerId, hardwareId);
// 🔄 Re-fetch updated master and slaves
const updatedMaster = await Insensors.findOne({ hardwareId, customerId }).lean();

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