diff --git a/src/controllers/installationController.js b/src/controllers/installationController.js
index 15906c35..3b4ea527 100644
--- a/src/controllers/installationController.js
+++ b/src/controllers/installationController.js
@@ -5583,7 +5583,7 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
 
     const activeSensors = await Insensors.find({
       customerId: { $in: disconnectedCustomerIds },
-      support_issue_status: "inactive"
+      support_issue_status: "active"
     }).lean();
 
     const activeCustomerIds = new Set(activeSensors.map(s => s.customerId));