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@ -635,7 +635,7 @@ exports.assignTeamMemberToQuotation = async (request, reply) => {
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// 🔁 Raise ticket if applicable
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const sensor = await Insensors.findOne({ hardwareId }).lean();
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if (sensor?.customerId) {
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//await raiseATicketLikeLogic(sensor.customerId, hardwareId);
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await raiseATicketLikeLogic(sensor.customerId, hardwareId);
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}
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return reply.send({
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@ -716,7 +716,7 @@ exports.getByHardwareIdSupport = async (req, reply) => {
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// 🔁 Raise ticket if applicable
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const sensor = await Insensors.findOne({ hardwareId }).lean();
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if (sensor?.customerId) {
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//await raiseATicketLikeLogic(sensor.customerId, hardwareId);
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await raiseATicketLikeLogic(sensor.customerId, hardwareId);
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}
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return reply.send({
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@ -3870,16 +3870,13 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
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const normalizedConnectedTo = connected_to.trim().toLowerCase();
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const masterSensor = sensors.find(
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s =>
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s.hardwareId?.trim().toLowerCase() === normalizedConnectedTo &&
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s.type === "master" &&
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s.support_issue_status !== "active" // 🔴 Don't raise if already active
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s => s.hardwareId?.trim().toLowerCase() === normalizedConnectedTo && s.type === "master"
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);
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if (!masterSensor) return;
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const orderMap = {};
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orders.forEach(order => {
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order.master_connections?.forEach(conn => {
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order.master_connections.forEach(conn => {
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orderMap[conn.hardwareId] = {
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masterName: conn.master_name || null,
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location: conn.location || null
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@ -3888,24 +3885,20 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
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});
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const now = moment.tz("Asia/Kolkata");
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const masterConnectedStatus = masterSensor.connected_status || "disconnected";
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const lastDataTime =
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masterSensor.connected_gsm_date && masterSensor.connected_gsm_time
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? `${masterSensor.connected_gsm_date} ${masterSensor.connected_gsm_time}`
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: "No data";
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// Get all slaves connected to this master
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const connectedSlaves = sensors.filter(
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s =>
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s.connected_to?.trim().toLowerCase() === normalizedConnectedTo &&
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s.type === "slave"
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s => s.connected_to?.trim().toLowerCase() === normalizedConnectedTo && s.type === "slave"
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);
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const disconnectedSlaves = connectedSlaves
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.filter(
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s =>
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s.connected_status === "disconnected" &&
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s.support_issue_status !== "active" // 🔴 Don't re-raise for already active
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)
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.filter(s => s.connected_status === "disconnected")
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.map(s => ({
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slaveHardwareId: s.tankhardwareId?.trim().toLowerCase(),
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slaveName: s.tankName || "Unknown Slave"
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@ -3924,8 +3917,10 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
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issue.type === "GSM or LoRa Disconnected" &&
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issue.resolved === false
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);
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if (unresolvedMasterIssue) return;
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// Check both unresolved and resolved issues for previously reported slaves
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const allSlaveHardwareIdsAlreadyReported = new Set();
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existingIssues
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.filter(issue => issue.hardwareId?.trim().toLowerCase() === normalizedConnectedTo)
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@ -3947,6 +3942,7 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
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}
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}
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// Still raise the issue if master is disconnected, even if no new slaves
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if (newSlaveHardwareIds.length === 0 && masterConnectedStatus === "connected") return;
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const formattedNow = now.format("YYYY-MM-DD HH:mm:ss");
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@ -3971,16 +3967,6 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
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}
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);
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// ✅ Mark all involved sensors as "active"
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await Insensors.updateMany(
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{
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$or: [
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{ hardwareId: normalizedConnectedTo },
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{ tankhardwareId: { $in: newSlaveHardwareIds } }
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]
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},
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{ $set: { support_issue_status: "active" } }
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);
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} catch (error) {
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console.error("Error in raiseATicketLikeLogic:", error);
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}
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@ -4001,46 +3987,25 @@ const raiseATicketLikeLogic = async (customerId, connected_to) => {
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cron.schedule("* * * * *", async () => {
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try {
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console.log("🔁 Running auto-disconnect ticket check...");
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// Get all master sensors
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const allMasters = await Insensors.find({ type: "master" }).lean();
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for (const master of allMasters) {
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const customerId = master.customerId;
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const hardwareId = master.hardwareId;
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// Get all slaves connected to this master
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const connectedSlaves = await Insensors.find({
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connected_to: hardwareId,
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type: "slave"
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}).lean();
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// Filter disconnected slaves (regardless of support_issue_status)
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const disconnectedSlaves = connectedSlaves.filter(
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s => s.connected_status === "disconnected"
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);
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// Check master disconnected and active status
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const masterIsDisconnected = master.connected_status === "disconnected";
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const masterAlreadyActive = master.support_issue_status === "active";
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// Check if any disconnected slave is already marked active
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const anySlaveAlreadyActive = disconnectedSlaves.some(
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slave => slave.support_issue_status === "active"
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);
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// Decide if ticket should be raised:
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// Raise if master is disconnected and not already active
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// OR there are disconnected slaves and none of them are active
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const shouldRaiseTicket =
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(masterIsDisconnected && !masterAlreadyActive) ||
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(disconnectedSlaves.length > 0 && !anySlaveAlreadyActive);
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if (shouldRaiseTicket) {
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console.log(`⚠️ Raising ticket for master: ${hardwareId}`);
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if (masterIsDisconnected || disconnectedSlaves.length > 0) {
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await raiseATicketLikeLogic(customerId, hardwareId);
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} else {
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console.log(`✅ Skipping ticket for ${hardwareId} — already active.`);
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}
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}
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} catch (err) {
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@ -5138,6 +5103,7 @@ exports.raiseATicketSlave = async (req, reply) => {
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// }
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// };
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exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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try {
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const { supportId, customerId } = req.params;
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@ -5202,14 +5168,12 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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}
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const masterMap = {};
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for (const issue of allIssues) {
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const masterId = issue.masterHardwareId || issue.hardwareId;
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const masterSensor = sensorMap[masterId];
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if (!masterSensor || masterSensor.type !== "master") continue;
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// Proceed even if support_issue_status is not "active"
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const masterIssueStatus = masterSensor.support_issue_status || "inactive";
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const latestMasterData = await IotData.findOne({ hardwareId: masterSensor.hardwareId }).sort({ date: -1 }).lean();
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const now = moment.tz("Asia/Kolkata");
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let gsmConnected = false;
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@ -5238,13 +5202,11 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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team_member_support_gsm_last_check_time: masterSensor.team_member_support_gsm_last_check_time,
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team_member_support_lora_last_check_time: masterSensor.team_member_support_lora_last_check_time,
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connected_slave_count: 0,
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connected_slaves: [],
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support_issue_status: masterIssueStatus
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connected_slaves: []
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};
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}
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const master = masterMap[masterSensor.hardwareId];
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const connectedSlaves = await Insensors.find({
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connected_to: masterSensor.hardwareId,
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type: "slave",
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@ -5254,7 +5216,6 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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const slaveSet = new Set(master.connected_slaves.map(s => s.hardwareId));
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for (const slave of connectedSlaves) {
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const slaveIssueStatus = slave.support_issue_status || "inactive";
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const slaveHardwareId = slave.tankhardwareId || slave.hardwareId;
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if (slaveSet.has(slaveHardwareId)) continue;
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slaveSet.add(slaveHardwareId);
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@ -5267,9 +5228,9 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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}).lean();
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const slaveOrderInfo = slaveOrderMap[slaveHardwareId] || {};
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const matchedTank = latestMasterData?.tanks?.find(t => t.tankhardwareId === slaveHardwareId);
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let loraConnected = false;
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if (matchedTank?.date && matchedTank.tankHeight !== "0") {
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const loraTime = moment.tz(matchedTank.date, "Asia/Kolkata");
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loraConnected = now.diff(loraTime, "minutes") <= 1;
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@ -5290,8 +5251,7 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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typeOfWater: slave.typeOfWater || tankInfo?.typeOfWater || slaveOrderInfo.typeOfWater || "",
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tankHeight: slave.tankHeight,
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support_lora_last_check_time: slave.support_lora_last_check_time,
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team_member_support_lora_last_check_time: slave.team_member_support_lora_last_check_time,
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support_issue_status: slaveIssueStatus
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team_member_support_lora_last_check_time: slave.team_member_support_lora_last_check_time
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};
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master.connected_slaves.push(slaveEnriched);
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@ -5299,13 +5259,9 @@ exports.getDisconnectedIssuesBySupportId = async (req, reply) => {
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}
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}
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const comments = (supportRecord.comments || []).map(c => ({
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text: c.text,
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commentsTime: moment(c.createdAt).tz("Asia/Kolkata").format("DD-MM-YYYY HH:mm")
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}));
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const commentTexts = (supportRecord.comments || []).map(c => c.text);
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for (const master of Object.values(masterMap)) {
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master.comments = comments;
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master.comments = commentTexts;
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}
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return reply.send({
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@ -5546,17 +5502,10 @@ exports.getDisconnectedCustomerDetails = async (req, reply) => {
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const hardwareIdsArray = Array.from(allHardwareIds);
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console.log("hardwareIdsArray",hardwareIdsArray)
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// 4. Find disconnected insensors using connected_to match
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// const disconnectedSensors = await Insensors.find({
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// connected_to: { $in: hardwareIdsArray },
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// connected_status: "disconnected"
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// }).lean();
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const disconnectedSensors = await Insensors.find({
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connected_to: { $in: hardwareIdsArray },
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connected_status: "disconnected",
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support_issue_status: "inactive"
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connected_status: "disconnected"
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}).lean();
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console.log("disconnectedSensors",disconnectedSensors)
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if (!disconnectedSensors.length) {
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return reply.code(404).send({ message: "No disconnected issues found" });
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@ -6181,8 +6130,11 @@ exports.moveIssueToCategory = async (req, reply) => {
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support.categorizedIssues = [];
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}
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// Find the issue where hardwareId matches either hardwareId or inside hardwareIds array
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const index = support.issues.findIndex((issue) => {
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// Master hardwareId match
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if (issue.hardwareId === hardwareId) return true;
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// Slave hardwareIds array match
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if (Array.isArray(issue.hardwareIds) && issue.hardwareIds.includes(hardwareId)) return true;
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return false;
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});
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@ -6193,28 +6145,18 @@ exports.moveIssueToCategory = async (req, reply) => {
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const issue = support.issues[index];
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// If the hardwareId matches master hardwareId, move entire issue as is
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|
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if (issue.hardwareId === hardwareId) {
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// Master issue moved
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|
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issue.resolved = true;
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|
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support.categorizedIssues.push({
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|
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...issue,
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masterHardwareId: issue.masterHardwareId || issue.hardwareId,
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category,
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movedAt: nowTime,
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});
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|
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support.issues.splice(index, 1);
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|
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// ✅ Mark master as inactive
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|
|
await Insensors.updateOne(
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|
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{ hardwareId },
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|
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{ $set: { support_issue_status: "inactive" } }
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);
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|
|
issueMoved = true;
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|
|
} else {
|
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|
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// Slave hardware match
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|
|
// hardwareId matches inside hardwareIds array — move that slave issue individually
|
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|
|
const slaveIndex = issue.hardwareIds.indexOf(hardwareId);
|
|
|
|
|
if (slaveIndex !== -1) {
|
|
|
|
|
const slaveName = issue.slaveNames?.[slaveIndex] || "Unknown";
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|
|
|
@ -6228,18 +6170,12 @@ exports.moveIssueToCategory = async (req, reply) => {
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|
|
movedAt: nowTime,
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|
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|
|
});
|
|
|
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|
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|
|
// Remove slave from issue
|
|
|
|
|
issue.hardwareIds.splice(slaveIndex, 1);
|
|
|
|
|
issue.slaveNames.splice(slaveIndex, 1);
|
|
|
|
|
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|
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|
|
// ✅ Mark slave as inactive
|
|
|
|
|
await Insensors.updateOne(
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|
|
{ tankhardwareId: hardwareId },
|
|
|
|
|
{ $set: { support_issue_status: "inactive" } }
|
|
|
|
|
);
|
|
|
|
|
|
|
|
|
|
// If no more slaves, remove the whole issue
|
|
|
|
|
// If no more slaves left, remove the issue completely
|
|
|
|
|
if (issue.hardwareIds.length === 0) {
|
|
|
|
|
issue.resolved = true;
|
|
|
|
|
support.issues.splice(index, 1);
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|