resolve issues

master^2
Bhaskar 4 months ago
parent 363268ae59
commit 277b1fd047

@ -7650,66 +7650,84 @@ exports.updateComments = async (req, reply) => {
exports.resolvedIssuesForSupport = async (req, reply) => {
try {
const { supportId } = req.params;
const { category, hardwareId } = req.body;
if (!supportId) {
return reply.code(400).send({ error: "supportId is required" });
if (!supportId || !category || !hardwareId) {
return reply.code(400).send({
message: "supportId (path), category and hardwareId (body) are required",
});
}
// Fetch support document
const support = await Support.findOne({ supportId });
if (!support) {
return reply.code(404).send({ error: "Support record not found" });
return reply.code(404).send({ message: "Support record not found" });
}
const categorizedIssues = support.categorizedIssues || [];
const resolvedIssues = support.resolvedIssues || [];
let updatedCount = 0;
if (!Array.isArray(support.categorizedIssues)) {
support.categorizedIssues = [];
}
// Filter escalation issues
const escalationIssues = categorizedIssues.filter(issue => issue.category === "Escalation");
if (!Array.isArray(support.resolvedIssues)) {
support.resolvedIssues = [];
}
for (const issue of escalationIssues) {
const masterHardwareId = issue.masterHardwareId || issue.hardwareId;
const nowTime = moment().tz("Asia/Kolkata").format("YYYY-MM-DD HH:mm:ss");
// Get master sensor
const master = await Insensors.findOne({ hardwareId: masterHardwareId }).lean();
if (!master) continue;
// Find the issue in categorizedIssues matching hardwareId and category
const index = support.categorizedIssues.findIndex((issue) => {
if (issue.hardwareId === hardwareId && issue.category === category) return true;
return false;
});
// Get slaves connected to this master
const slaves = await Insensors.find({ connected_to: masterHardwareId }).lean();
if (index === -1) {
return reply.code(404).send({
message: `No issue found in categorizedIssues with hardwareId: ${hardwareId} and category: ${category}`,
});
}
// Check if master and all slaves are connected
const allConnected = master.connected_status === "connected" && slaves.every(s => s.connected_status === "connected");
const issue = support.categorizedIssues[index];
const masterHardwareId = issue.masterHardwareId || issue.hardwareId;
if (allConnected) {
// Prepare resolved issue data
const resolvedIssue = {
...issue.toObject ? issue.toObject() : issue, // convert if mongoose doc
category: "Resolved",
resolvedAt: new Date().toISOString(),
originalMovedAt: issue.movedAt || null,
};
// Fetch master and slaves connection status
const master = await Insensors.findOne({ hardwareId: masterHardwareId }).lean();
if (!master) {
return reply.code(404).send({ message: `Master device not found with hardwareId ${masterHardwareId}` });
}
// Remove from categorizedIssues
support.categorizedIssues = support.categorizedIssues.filter(i => i._id.toString() !== issue._id.toString());
const slaves = await Insensors.find({ connected_to: masterHardwareId }).lean();
// Add to resolvedIssues
support.resolvedIssues.push(resolvedIssue);
const allConnected =
master.connected_status === "connected" &&
slaves.every((s) => s.connected_status === "connected");
updatedCount++;
}
if (!allConnected) {
return reply.send({
message: "Master or some slaves are not connected yet. Issue cannot be resolved.",
});
}
// Save updated support document
// Move issue to resolvedIssues
const resolvedIssue = {
type: issue.type,
hardwareId: issue.hardwareId,
masterHardwareId,
category: "Resolved",
resolvedAt: nowTime,
originalMovedAt: issue.movedAt || null,
movedToCategory: true,
slaveName: issue.slaveName || null,
};
support.resolvedIssues.push(resolvedIssue);
// Remove from categorizedIssues
support.categorizedIssues.splice(index, 1);
await support.save();
return reply.send({
status: "success",
message: `${updatedCount} issue(s) moved to resolved`,
supportId,
});
} catch (error) {
console.error("Error in updateIssueResolutionBasedOnConnectionStatus:", error);
return reply.code(500).send({ error: "Internal server error" });
return reply.send({ message: "Issue moved to resolved category successfully" });
} catch (err) {
console.error("Error in updateIssueResolutionBasedOnConnectionStatus:", err);
return reply.code(500).send({ error: "Internal Server Error" });
}
}
};

@ -908,6 +908,14 @@ module.exports = function (fastify, opts, next) {
}
},
body: {
type: "object",
required: ["category", "hardwareId"],
properties: {
category: { type: "string" },
hardwareId: { type: "string" },
},
},
},
handler: installationController.resolvedIssuesForSupport
});

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