changes on raise a ticket

src/controllers/installationController.js

@@ -2678,19 +2678,12 @@ exports.raiseATicket = async (req, reply) => {
 
     const now = moment.tz("Asia/Kolkata");
 
-    // Helper function to calculate disconnect duration in minutes from a timestamp string
     function getDisconnectDuration(timeStr) {
       if (!timeStr) return null;
       const time = moment.tz(timeStr, "DD-MM-YYYY HH:mm:ss", "Asia/Kolkata");
-      if (!time.isValid()) return null;
+      return time.isValid() ? now.diff(time, "minutes") : null;
-      return now.diff(time, "minutes");
     }
 
-    // Check master disconnect durations (both GSM and LoRa)
-    const masterGsmDisconnectDuration = getDisconnectDuration(masterSensor.gsm_last_disconnect_time);
-    const masterLoraDisconnectDuration = getDisconnectDuration(masterSensor.lora_last_disconnect_time);
-
-    // Latest master record to check connection status by data date
     const latestMasterRecord = await IotData.findOne({ hardwareId: connected_to }).sort({ date: -1 }).lean();
     let masterConnectedStatus = "disconnected";
     let lastDataTime = "No data";
@@ -2700,24 +2693,18 @@ exports.raiseATicket = async (req, reply) => {
       const indiaTime = moment.tz(latestMasterRecord.date, "Asia/Kolkata");
       diffInMinutes = now.diff(indiaTime, "minutes");
       lastDataTime = indiaTime.format("DD-MM-YYYY HH:mm:ss");
-      masterConnectedStatus = diffInMinutes <= 1 ? "connected" : "disconnected";
+      if (diffInMinutes <= 1) masterConnectedStatus = "connected";
     }
 
-    // Filter slaves connected to this master
+    const connectedSlaves = sensors.filter(
-    const connectedSlaves = sensors.filter(s =>
+      s => s.connected_to?.trim() === connected_to.trim() && s.type === "slave"
-      s.connected_to?.trim() === connected_to.trim() && s.type === "slave"
     );
 
     const formattedSlaves = [];
     const disconnectedSlaves = [];
 
     for (const slave of connectedSlaves) {
-      // Check both GSM and LoRa disconnect durations for slave
+      const slaveData = latestMasterRecord?.tanks.find(t => t.tankhardwareId === slave.tankhardwareId);
-      const slaveGsmDisconnectDuration = getDisconnectDuration(slave.gsm_last_disconnect_time);
-      const slaveLoraDisconnectDuration = getDisconnectDuration(slave.lora_last_disconnect_time);
-
-      // Latest slave tank data from master record's tanks array
-      const slaveData = latestMasterRecord?.tanks.find(t => t.tankhardwareId === slave.hardwareId);
       let slaveStatus = "disconnected";
       let lastSlaveDataTime = "No data";
       let slaveDiff = null;
@@ -2726,15 +2713,13 @@ exports.raiseATicket = async (req, reply) => {
         const slaveTime = moment.tz(slaveData.date, "Asia/Kolkata");
         slaveDiff = now.diff(slaveTime, "minutes");
         lastSlaveDataTime = slaveTime.format("DD-MM-YYYY HH:mm:ss");
-        slaveStatus = slaveDiff <= 1 ? "connected" : "disconnected";
+        if (slaveDiff <= 1) slaveStatus = "connected";
       }
 
       if (slaveStatus === "disconnected") {
         disconnectedSlaves.push({
-          slaveHardwareId: slave.hardwareId,
+          slaveHardwareId: slave.tankhardwareId,
-          slaveName: slave.tankName || "Unknown Slave",
+          slaveName: slave.tankName || "Unknown Slave"
-          gsmDisconnectedDuration: slaveGsmDisconnectDuration,
-          loraDisconnectedDuration: slaveLoraDisconnectDuration
         });
       }
 
@@ -2749,60 +2734,30 @@ exports.raiseATicket = async (req, reply) => {
       });
     }
 
-    // Raise tickets only if disconnected for more than 15 mins in either GSM or LoRa
     const issuesToAdd = [];
 
-    // Master ticket condition
+    // ✅ Only raise a ticket if master is disconnected
-    if (
+    if (masterConnectedStatus === "disconnected") {
-      masterConnectedStatus === "disconnected" &&
+      const existingMasterTicket = await Support.findOne({
-      ((masterGsmDisconnectDuration !== null && masterGsmDisconnectDuration > 15) ||
-       (masterLoraDisconnectDuration !== null && masterLoraDisconnectDuration > 15))
-    ) {
-      const existing = await Support.findOne({
         "issues.hardwareId": connected_to,
         "issues.type": "GSM or LoRa Disconnected"
       });
-      if (!existing) {
-        issuesToAdd.push({
-          type: "GSM or LoRa Disconnected",
-          hardwareId: connected_to,
-          message: `Master GSM or LoRa disconnected for more than 15 minutes - ${connected_to}`
-        });
-      }
-    }
 
-    const newHardwareIds = [];
+      if (!existingMasterTicket) {
-    const newSlaveNames = [];
+        const slaveHardwareIds = disconnectedSlaves.map(s => s.slaveHardwareId);
+        const slaveNames = disconnectedSlaves.map(s => s.slaveName);
 
-    // Slave tickets condition
+        issuesToAdd.push({
-    for (const s of disconnectedSlaves) {
+          type: "GSM or LoRa Disconnected",
-      const gsmDisconnectedMoreThan15 = s.gsmDisconnectedDuration !== null && s.gsmDisconnectedDuration > 15;
+          masterHardwareId: connected_to,
-      const loraDisconnectedMoreThan15 = s.loraDisconnectedDuration !== null && s.loraDisconnectedDuration > 15;
+          hardwareId: connected_to, // Master hardwareId
-
+          hardwareIds: slaveHardwareIds, // Slave tankHardwareIds
-      if (gsmDisconnectedMoreThan15 || loraDisconnectedMoreThan15) {
+          slaveNames,
-        const existing = await Support.findOne({
+          message: `Master ${connected_to} is disconnected along with ${slaveHardwareIds.length} slave(s)`
-          "issues.hardwareIds": s.slaveHardwareId,
-          "issues.masterHardwareId": connected_to,
-          "issues.type": "LoRa or GSM Disconnected"
         });
-        if (!existing) {
-          newHardwareIds.push(s.slaveHardwareId);
-          newSlaveNames.push(s.slaveName);
-        }
       }
     }
 
-    if (newHardwareIds.length > 0) {
-      issuesToAdd.push({
-        type: "LoRa or GSM Disconnected",
-        masterHardwareId: connected_to,
-        hardwareIds: newHardwareIds,
-        slaveNames: newSlaveNames,
-        message: `Slaves LoRa or GSM disconnected for more than 15 minutes under master ${connected_to}`
-      });
-    }
-
-    // Update support collection if there are new issues
     if (issuesToAdd.length > 0) {
       const supportRecord = await Support.findOne({ supportId: "AWHYSU64" });
       if (supportRecord) {
@@ -2828,7 +2783,7 @@ exports.raiseATicket = async (req, reply) => {
 
     return reply.send({
       status_code: 200,
-      message: "Checked connection and updated support if needed.",
+      message: "Checked connection and raised ticket if needed.",
       master: masterDetails,
       connected_slaves: formattedSlaves
     });
@@ -2841,6 +2796,7 @@ exports.raiseATicket = async (req, reply) => {
 
 
 
+
 // exports.raiseATicket = async (req, reply) => {
 //   try {
 //     const { customerId, connected_to } = req.params;